M-Labs · 2 days ago
Forward Deployed Engineering Manager
San Francisco, CA, US
Full-time
Hybrid
Mid, Senior Level
$150K/yr - $225K/yrM-Labs is building a platform to improve how engineering teams work by leveraging modern AI. The Forward Deployed Engineering Manager will act as a dedicated partner for customers' engineering leadership, leading post-sale journeys and ensuring maximum value from the platform.
Information Technology & Services
Responsibilities
Customer Ownership: Lead the entire post-sale journey, from high-touch onboarding to long-term account management and technical support
Act as a "Forward Deployed" Lead: Deeply understand our customers' organizational structures to help them improve engineering outcomes
Technical Troubleshooting: Diagnose complex issues across cloud infrastructure (GCP) and our internal systems; reproduce bugs and create actionable reports for the core engineering team
Hands-on Fixing: Don't just report bugs—fix them. You’ll submit small PRs for documentation, configuration changes, and simple code fixes
Strategic Influence: Partner directly with our founders (CEO and CTO) to translate customer feedback into product roadmap and strategy
Qualification
Required
Management Experience: You have previously held a Product Management or Engineering Management role
Technical Foundation: A background in Software Engineering, DevOps, or a similar technical field is required
Code Literate: You are comfortable reading/writing code and confident making PRs in GitHub
Expert Communicator: You can navigate intense situations with customers and explain complex technical concepts with clarity
Proactive Mindset: You are a self-starter who thrives in a fast-paced, high-intensity startup environment where you own the results
Preferred
Experience working with developer tools or B2B SaaS products
Previous experience in Technical Support or Solutions Engineering
Benefits
Founding Team Impact: Join at the ground floor of a YC-backed startup that is already seeing double-digit month-over-month growth.
Direct Access: Work directly with founders who have scaled teams from $0 to $30M ARR and have deep roots in the engineering community.
Full Ownership: You will have real autonomy and the authority to shape our customer success function from scratch.
Competitive Package: High-end salary, meaningful equity, and visa sponsorship if required.
Collaborative Culture: Our hiring process includes a 3-5 day paid work trial, ensuring we are the right fit for your career goals before you commit.
Company
M-Labs
Consulting services in machine learning and artificial intelligence applied to real time systems
Founded in 2021Blumenau, Santan Catarina, BR
2-10 employeesFunding
Current Stage
Early StageCompany data provided by crunchbase