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Motorola Solutions · 5 days ago

Technical Flex Support Specialist

West Valley City, UT

Full-time

Onsite

Entry, Mid Level

$55K/yr - $60K/yr

2+ years exp

Motorola Solutions is a leading provider of software solutions for public safety agencies nationwide, dedicated to providing high-quality support experiences. The Technical Flex Support Specialist provides critical post-sales support for the MSI Flex Computer Aided Dispatch solution, ensuring high user satisfaction through expert troubleshooting and efficient service delivery.

Cyber SecurityTelecommunicationsVideo

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Deliver high-quality Tier 1 and Tier 2 support via phone, email, and chat, resolving complex hardware, software, and OS issues for the Flex proprietary suite

Oversee the full lifecycle of end-user devices—including desktops, laptops, and mobile peripherals—from initial configuration and deployment to ongoing software support

Troubleshoot and resolve network-related hurdles and application connectivity issues to ensure seamless system uptime for dispatch operations

Document resolutions within the ticketing system and contribute to the internal knowledge base to standardize troubleshooting processes for common issues

Manage the end-to-end resolution process by escalating complex cases to subject matter experts and following up with users to ensure total issue closure

Adhere to ITIL best practices and maintain the flexibility required for shift rotations and on-call schedules to support mission-critical environments

Qualification

Technical SupportWindowsLinuxCompTIA A+Network+Microsoft Certified ProfessionalPowerShellPythonAWSAzureServiceNowJiraAI-enhanced toolsOperational ExcellenceDocumentationCross-Functional Collaboration

Required

High School Diploma or equivalent

2+ Years of Technical Support experience is required

Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position

Must be able to obtain background clearance as required by government customer

Preferred

Technical Certifications: CompTIA A+, Network+, or Microsoft Certified Professional (MCP) designations

Technical Versatility: Familiarity with scripting (PowerShell/Python), cloud platforms (AWS/Azure), and remote support tools

Modern Toolset: Proficiency with enterprise ticketing systems (ServiceNow/Jira) and experience using AI-enhanced productivity tools to streamline workflows

Benefits

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off Packages

Employee Stock Purchase Plan

Paid Parental & Family Leave

And more!

Company

Motorola Solutions

Glassdoor4.2

Motorola Solutions creates mission-critical communication solutions and services for public safety and commercial customers.

Founded in 1928

Chicago, Illinois, USA

10001+ employees

http://www.motorolasolutions.com

Funding

Current Stage

Public Company

Total Funding

$1B

Key Investors

Silver Lake

2023-01-06Post Ipo Equity· $1B

2011-01-04IPO

Leadership Team

Mahesh Saptharishi

Executive Vice President and CTO

Jack Molloy

EVP and Chief Operating Officer