Grand Hyatt · 7 hours ago
Hotel Assistant Front Office Manager
San Antonio, TX
Full-time
Onsite
Entry, Mid Level
1+ years expGrand Hyatt is a leading hospitality company focused on providing authentic experiences to guests. The Assistant Front Office Manager will oversee front office staff, manage guest services, and contribute to operational plans to enhance guest satisfaction and profitability.
Hospitality
Responsibilities
Supervise Front Desk staff: hiring, firing, performance evaluations, training, and development. Schedule staff according to labor standards and forecasted occupancy
Maintain standards of guest service quality. Contribute to the profitability and guest satisfaction perception of other hotel departments. Increase level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image
Achieve budgeted revenues and expenses and maximizes profitability related to the guest services department
Develop short term and long term financial and operational plans for the guest service department which relate to the overall objectives of the hotel. Participate in the preparation of the annual hotel budget
Manage the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees
Maintain procedures for credit control and handling of financial transactions, security of monies, guest security and emergency procedures
Receive departmental related guest complaints and ensures corrective action is taken
Ensure staff uses guest interaction skills. Reward employees who meet/exceed guest expectations
Others duties as assigned
Qualification
Required
A true desire to satisfy the needs of others in a fast paced environment
Refined verbal and written communication skills
Minimum of one year previous front office management experience required
Ability to work a flexible schedule including evenings, weekends, and holidays
Benefits
Complimentary & Discounted Hyatt Hotel Rooms
Flexible Schedules
Paid Time Off (PTO)
Competitive Pay
401(k) Match
Medical, Dental, Vision Insurance after 30 Days of Employment
Tuition Reimbursement
Free Annual VIA Bus Pass/Discounted Parking
Free Meals Provided in Employee Cafeteria
Opportunities for Career Growth
Company
Grand Hyatt
Expect nothing but the best at Grand Hyatt hotels. The most spectacular accommodations. The most savory dining options.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
AnnaLee Austin, MBA-HRM, MAHS
Area Colleague Experience Partner/Leader
Catherine Roca
Human Resources Partner
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