Aston Carter · 1 day ago
HR Case Manager
United States
Contract
Remote
Entry, Mid Level
$23/hr - $23/hr
1+ years expAston Carter provides world-class corporate talent solutions and is seeking an HR Case Manager to manage leave of absence and disability life events. The Case Manager will serve as the single point of contact for employees, ensuring compliance with regulations and providing holistic case management services.
ConsultingHuman ResourcesInformation Technology
Responsibilities
Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees
Serve as a point of contact for assigned employees (150 – 200 employee cases) to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by the organization
Leverage duration guidelines, best practice tools and company resources to support oversight of a leave event as appropriate
Critically assess and adjust the case management plan to an employee’s changing needs
Address and respond to sensitive situations
Troubleshoot issues and seek to remove barriers before, during, or after a leave event
Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs
Identify and solve problems that may arise, sometimes with limited information
Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace
Educate managers and business partners on employee concerns and needs prior to being off or returning back to work
Communicate regular updates to employees and stakeholders both verbally and in writing
Ensure compliance with standard work, federal/state regulations, and company policy
Maintain system records to ensure accurate and timely information/documentation
Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate
Qualification
Required
1+ years of experience as a case manager using case management systems, reviewing cases for eligibility, determining the appropriate benefits that apply to a specific situation, and establishing/executing a case management plan. 6+ years of experience will qualify in lieu of a Bachelor's degree
2+ year of experience in Human Resources or customer service in a leave and/or disability field can be substituted for 1+ year as a case manager
Experience in MS Word, Excel, Access, Outlook and PowerPoint
Strong customer service focus with the mindset of having a high standard and raising the bar
Ability to be adaptable and flexible to changes and new scope of work throughout the department
Excellent verbal and written communication skills
Excellent organizational and time management skills in owning deliverables
Strong technical skills and computer aptitude including the ability to learn new systems and navigate multiple systems/windows simultaneously
Ability to prioritize, manage and complete work/projects with tight deadlines
Preferred
Knowledge of federal or state Leave and Disability regulations, specifically ADA/ADAAA and FMLA
Experience working with confidential information
Experience providing case management services for a large, multi-state employer or on behalf of a carrier/TPA with clients in multiple states
Strong problem solving, time management and priority setting skills
Experience providing guidance to employees or managers on leave of absence, disability plan, accommodation, human resources, benefits, or employee matters
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
Aston Carter
Aston Carter is a staffing and recruiting company providing risk and compliance services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2011-01-31Acquired
Leadership Team
Juan Pablo McCausland-PHR, CDP
Human Resources Business Partner
Sherry Guevara
Regional Human Resources Partner-West Region
Recent News
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