Aston Carter · 1 day ago
Collections Supervisor
United States
Contract
Remote
Mid Level
$31.25/hr - $31.25/hrAston Carter provides world-class corporate talent solutions, and they are seeking a Collections Supervisor to manage team performance and address customer inquiries. The role includes hiring, coaching, and developing team members while ensuring compliance and efficiency in financial matters.
ConsultingHuman ResourcesInformation Technology
Responsibilities
Responsible for all aspects of team performance management, including hiring, goal setting, coaching and development, performance evaluation, improvement planning, motivation, and recognition
Provides ongoing feedback to support continuous performance improvement
Researches, evaluates, and resolves customer and staff inquiries by delivering clear feedback and informed decisions
Collaborates with team members and internal stakeholders to address questions, concerns, and operational issues
Develops, implements, and maintains goals, objectives, policies, procedures, and work standards to ensure efficiency and compliance
Works collaboratively with internal and external clients on payment plans, dispute resolution, account reconciliations, and related financial matters
Handles complex payment transactions, including credit card payments or account-specific requests initiated directly by clients
Qualification
Required
Responsible for all aspects of team performance management, including hiring, goal setting, coaching and development, performance evaluation, improvement planning, motivation, and recognition
Provides ongoing feedback to support continuous performance improvement
Researches, evaluates, and resolves customer and staff inquiries by delivering clear feedback and informed decisions
Collaborates with team members and internal stakeholders to address questions, concerns, and operational issues
Develops, implements, and maintains goals, objectives, policies, procedures, and work standards to ensure efficiency and compliance
Works collaboratively with internal and external clients on payment plans, dispute resolution, account reconciliations, and related financial matters
Handles complex payment transactions, including credit card payments or account-specific requests initiated directly by clients
Understanding of principles of finance, accounting, and bookkeeping
Experience with managing customer accounts and reconciliations
Proficiency in MS Office and Excel
Intermediate Level
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
Aston Carter
Aston Carter is a staffing and recruiting company providing risk and compliance services.
Founded in 1997
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2011-01-31Acquired
Leadership Team
Juan Pablo McCausland-PHR, CDP
Human Resources Business Partner
Sherry Guevara
Regional Human Resources Partner-West Region
Recent News
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