ICONMA · 17 hours ago
IT Support Associate
Memphis, TN
Full-time
Onsite
Mid Level
$20.71/hr - $23/hr
3+ years expICONMA is a Business Solutions company seeking an IT Support Associate for their Memphis, TN location. The role involves providing basic IT systems support to end users, resolving technical issues, and ensuring customer satisfaction through effective communication and documentation.
Staffing & Recruiting
Responsibilities
To provide basic IT systems support to end users on a variety of computer system issues; to respond to telephone calls, email and technical support requests; and to document, track and monitor issues ensuring a timely resolution
Identifies, researches, resolves, and responds to a high volume of simple to moderately complex issues or questions received from internal and external customers
Provides status and follow-up information to internal or external customers
Escalates calls to the appropriate departments
Documents customer issues in call tracking system timely and accurately
Assists real-time in the resolution of support issues to decrease downtime and to bring about high levels of satisfaction
Keeps current on policies and relevant product and industry trends in order to provide technically accurate solutions to customers
Provides support after hours via on-call cell phone
Qualification
Required
Three (3) years of computer systems related experience or equivalent combination of education and experience required to include two (2) years propriety software support experience and one (1) year Windows operations system troubleshooting experience
Strong computer knowledge including, but not limited to, Windows OS, Outlook and Microsoft Office
Strong oral, written and business communication skills
Analytical, interpretive and decision-making skills
Strong organizational skills
Excellent interpersonal and customer service skills
Excellent negotiation and conflict resolution skills
Strong stress and time management skills
Ability to work in a team environment
Ability to meet or exceed Performance Competencies
Preferred
Associate degree in a computer technology field preferred
JURIS or claims management application experience preferred
Benefits
Health Benefits
Referral Program
Company
ICONMA
ICONMA: Your Partner in Global Staffing Solutions and Digital Transformation ICONMA is a globally recognized, Woman-Owned staff augmentation and technology consulting firm.
1001-5000 employees
H1B Sponsorship
ICONMA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (34)
2024 (31)
2023 (26)
2022 (39)
2021 (37)
2020 (69)
Funding
Current Stage
Late StageLeadership Team
Claudine George
Founder and CEO of ICONMA, LLC
Company data provided by crunchbase