Minnesota Department of Health · 6 days ago
Vital Records Program Specialist, Health Program Representative
St Paul, MN
Full-time
Onsite
Entry Level
$25.67/hr - $37.26/hr
1+ years expThe Minnesota Department of Health is dedicated to improving the health and well-being of all Minnesotans. They are seeking a Vital Records Program Specialist to provide professional-level operational and programmatic support for the Office of Vital Records, primarily focusing on customer service and compliance with vital records regulations.
GovernmentHealthcareHealth InsuranceHealth Care
Responsibilities
Serve as the first point of contact for individuals and professionals seeking support with vital records documents, services, and systems, ensuring timely, accurate and respectful interactions and assistance to diverse communities
Provide professional technical support and procedural guidance to users across all areas of Vital Records ensuring accuracy in timely vital event registration, document and certification issuance, and compliance with regulations and laws and national standards
Review and process requests for vital records and related service; verify eligibility and authorize the release of data and documents; and support OVR programmatic activities that ensure accurate, timely, and complete vital records
Review requests to change birth, death and fetal death records; process changes authorized by law resulting in corrections, amendments, and replacements to vital records
File parentage documents such as voluntary acknowledgements and court-ordered adjudications and replace birth records as appropriate, issue certified copies of parentage documents to eligible individuals
Assure timely and complete registration of putative fathers in the Minnesota Fathers’ Adoption Registry and issue certified search results to individuals and agencies authorized to request them
Perform and maintain accurate financial and payment processing activities to support customer transactions, reconcile accounts, and ensure compliance with state laws, policies, and internal controls
Qualification
Required
One (1) year of experience successfully demonstrating responsibilities in each of the following areas: Providing customer service or program support by phone, email, or in person that included researching issues, answering questions, processing orders and payments, and fulfilling requests for information or documentation as part of regular job duties
Entering, updating, searching, or maintaining information in an electronic database, specialized application, records system, and imaging system as part of regular job duties
Following instructions, standard operating procedures, policies, and regulations to verify credentials, accept documents, approve applications, release information or records as required as part of regular job duties
Securing, protecting, sharing, and handling confidential, private, non-public and sensitive information as part of regular job duties
Using standard office software such as Microsoft Office for email, word processing, spreadsheets, presentations, and calendars and software for virtual meetings such as Teams as part of regular job duties
Preferred
Experience registering, issuing, amending, or processing vital records, legal documents, or records in a governmental capacity or regulated environment where compliance with laws and data privacy requirements was part of regular job duties
Experience using the Minnesota Registration and Certification (MR&C) System or other specialized case management, records management, or government database systems as part of regular job duties
Experience using, applying, and documenting procedures, updating written workflows, participating in quality assurance activities, or contributing to process improvement efforts
Experience providing customer service by phone and email directly to diverse populations, including individuals experiencing stressful, urgent, or sensitive situations, while explaining processes or requirements
Post secondary academic coursework, certifications, or a degree
Benefits
Paid vacation and sick leave
12 paid holidays each year
Low-cost medical, dental, vision, and prescription drug plans
Fertility care, including IVF
Diabetes care
Dental and orthodontic care for adults and children
6 weeks paid leave for parents of newborn or newly adopted children
Pension plan that provides income when you retire (after working at least three years)
Employer paid life insurance to provide support for your family in the event of death
Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
Tax-free expense accounts for health, dental, and dependent care
Resources that provide support and promote physical, emotional, social, and financial well-being
Training, classes, and professional development
Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)
Employee Assistance Program (EAP) for work/life support
A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care
Company
Minnesota Department of Health
Minnesota Department of Health is a government organization that provides health care services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Alexis Isaacson
Strategic Staffing Partner
Anne Nelson
Partner Engagement and Communications Specialist
Recent News
2026-02-13
2025-12-04
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