interface.ai · 1 day ago
Senior Account Manager
San Francisco / Palo Alto (In-Office)
Full-time
Onsite
Mid, Senior Level
$100K/yr - $140K/yr
5+ years expInterface.ai is building a universal banking assistant that aims to enhance financial well-being for millions of consumers. As a Senior Account Manager, you will manage customer relationships, ensuring their success and satisfaction while identifying opportunities for product expansion.
Enterprise SoftwareFinTech
Responsibilities
Act as a strategic partner to customers throughout their journey with interface.ai - from onboarding, renewal and product expansions that will benefit our customers
Identify opportunities to provide additional products that will help customers be more successful such as Voice AI, Employee AI, Chat AI in collaboration with the sales team
Own renewal and help strategize in advance upcoming renewals
Leverage customer conversations and performance KPIs to identify opportunities for proactive support, product adoption, and upsell opportunities
Serve as the main point of contact for escalations and issue resolution, in collaboration with Technical Account Managers and POD team
Build and maintain strong, trusted relationships with key stakeholders at each customer organization to best serve their continued success with our products and customer service
Advocate for customer needs internally and help shape product and service offerings based on feedback
Qualification
Required
5+ years in a customer-facing role such as Account Management, Customer Success, Renewal/Expansion Management
Experience collaborating with new business Account Executives, Technical Account Managers, and Executive Stakeholders both internal and external
Exceptional communication, consultative approach, problem-solving, and relationship-building skills
High degree of ownership, customer empathy, and a proactive mindset
Preferred
Experience working at a SaaS or technology company supporting SMB banks and/or credit unions highly preferred
Based in the Bay Area with ability to work from our Bay area office preferred
Skill in using prompt engineering techniques to enhance productivity, drive efficiency, and decision-making with generative AI tools
Benefits
Health: medical, dental, and vision insurance and wellbeing resources and programs
Time away: Public holidays and discretionary PTO package for flexible days off
Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability, equity shares
Family: parental leave
Equity
Company
interface.ai
interface.ai is an award-winning out-of-the-box Intelligent Virtual Assistant(IVA) for Banks & Credit Unions.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$30MKey Investors
Avataar Venture Partners
2024-10-22Series A· $20M
2024-10-22Debt Financing· $10M
Leadership Team
Srinivas Njay
Co-Founder and CEO
Steve Swanston
Chief Revenue Officer (CRO)
Recent News
Interface AI Inc.
2025-12-02
Interface AI Inc.
2025-11-19
Company data provided by crunchbase