Microsoft · 20 hours ago
Solution Architect II and Senior Solution Architect (Multiple Positions)
United States
Full-time
Remote
Mid, Senior Level
$101K/yr - $199K/yr
3+ years expMicrosoft is a company where passionate innovators come to collaborate and envision what can be. They are looking for Solution Architects with deep technical expertise to lead complex engagements and help customers adopt Dynamics 365 cloud solutions, emphasizing AI-driven solutions.
Agentic AIApplication Performance ManagementArtificial Intelligence (AI)Business DevelopmentDevOpsInformation ServicesInformation TechnologyManagement Information SystemsNetwork SecuritySoftware
Responsibilities
Own and deliver the FastTrack customer and partner experience, embedding deeply with a portfolio of customers to guide architecture, solution design, and adoption
Serve as a subject matter expert in Dynamics 365 Customer Service and Contact Center solutions, and in adjacent AI and agent architectures across Microsoft Business Applications
Provide proactive Dynamics 365 Contact Center/Customer Service architectural guidance to help customers avoid common pitfalls, remove technical and organizational blockers, and successfully deploy solutions in complex enterprise environments
Design, build, and deliver production-ready AI and agent solutions, using technologies such as Dynamics 365, Copilot Studio and Microsoft 365 Copilot, including hands-on development of working agents and prototypes to demonstrate customer value
Collaborate closely with customer stakeholders (executives, architects, developers, and business leaders), Microsoft field teams, partners, and engineering to ensure successful outcomes and unblock complex scenarios
Surface field insights and patterns from real-world deployments to influence product roadmaps, backlog prioritization, and the design of new AI, agent, and extensibility capabilities
Contribute to scale and service maturity by codifying best practices, publishing internal guidance and playbooks, and sharing reusable patterns to improve delivery consistency across FastTrack and related functions
Evangelize the FastTrack program and AI-driven capabilities across Microsoft field teams, engineering, partners, and customers
Embody Microsoft culture and values, demonstrating leadership, curiosity, and a growth mindset in a rapidly evolving technology landscape
Qualification
Required
Bachelor's Degree in Computer Science, Engineering, Supply Chain, or related field AND 3+ years experience in technical program/product management, coding, software development/delivery work OR equivalent experience
2+ years of customer-facing experience
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
Preferred
Bachelor's Degree in Computer Science, Engineering, Supply Chain, or related field AND 4+ years experience in technical program/product management, coding, software development/delivery work OR equivalent experience
3+ years of customer-facing experience
Proven success in customer-facing solution architecture or technical delivery roles, working directly with enterprise customers
Experience working in or alongside the generative and agentic AI domain, with familiarity with key concepts (e.g., prompt engineering, Large Language Models (LLM's), Retrieval-Augmented Generation (RAG), Generative Pre-trained Transformer (GPTs) AI agents, multi-agent systems, AI architecture and deployment considerations)
Ability to operate across multiple disciplines—business, product, design, and engineering—learning quickly and adapting in ambiguous and rapidly changing environments
Proven executive-level communication skills, with experience presenting to senior leaders, technical teams, and end users, and tailoring messaging to audience needs
Demonstrated product thinking and technical solutioning skills, with a continuous learning mindset and passion for emerging technologies
Excellent written and verbal communication skills across technical and non-technical audiences
Proven problem-solving ability and capacity to think strategically and adapt in real time
Hands-on experience building agents or extensibility solutions using Copilot Studio, Power Platform, Microsoft 365 Copilot, Azure, or related services
Technical proficiency in adjacent Microsoft technologies such as M365, Power BI, Power Apps, Azure, Azure Logic Apps, Power Automate, SQL, Sql Server Reporting Services (SSRS), and Entra ID (certifications a plus)
Program or engineering management experience delivering cloud and AI solutions at scale
Demonstrated curiosity and commitment to staying current with AI, agentic systems, competitive technologies, and industry trends
Experience contributing to internal enablement, playbooks, or reusable solution patterns
Willingness to travel occasionally as required
Company
Microsoft
Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.
10001+ employees
H1B Sponsorship
Microsoft has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9192)
2024 (9343)
2023 (7677)
2022 (11403)
2021 (7210)
2020 (7852)
Funding
Current Stage
Public CompanyTotal Funding
$1MKey Investors
Technology Venture Investors
2022-12-09Post Ipo Equity
1986-03-13IPO
1981-09-01Series Unknown· $1M
Leadership Team
Satya Nadella
Chairman and CEO
Vukani Mngxati
Chief Executive Officer - Microsft South Africa
Recent News
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2026-01-16
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