TEKsystems · 1 day ago
Incident Manager
St Paul, MN
Contract
Hybrid
Mid, Senior Level
$28/hr - $32/hr
5+ years expTEKsystems is a leading provider of business and technology services, and they are seeking an Incident Manager to join their team. The ideal candidate will have experience in incident management and will be responsible for monitoring operations, managing critical incidents, and communicating with stakeholders.
Information Technology
No H1B
U.S. Citizen Only
Responsibilities
Monitor day to day operation of large-scale computing infrastructure involving 300+ applications
Determine cause of alarm and take appropriate actions including logging alert, create service ticket and notify stakeholders
Initiate, maintain, and manage critical incident phone bridges (WebEx, Zoom)
Act as service incident lead for issues including maintaining incident tickets, notification of executive leadership and follow up on resolution
Assist in triage and incident management with collection and analysis of performance metrics
Assist development team in deployment activities by executing change requests or tasks maintaining SOX compliance
Compose and send notifications to management for incidents
Monitor and execute incident and change requests
Able to type and communicate in an effective manner
Qualification
Required
5 years+ combined experience -or- Bachelor's Degree and 1 years' experience in relevant technical roles (MUST HAVE)
Prior experience in incident management, setting up phone bridges, driving incidents with stakeholders etc
Prior experience utilizing systems and network monitoring tools; SolarWinds, Nagios, etc
Demonstrable experience of career progression is highly desired, and something the higher manager looks for
High School diploma or equivalent and 5 years additional experience OR Bachelor's degree and minimum 1 year IT experience
Past experience with help desk or Incident management
Strong knowledge and understanding of networking
Basic understanding of Windows and Linux operating systems
Ability to identify and relay information and symptoms detected by monitoring tools
Ability to read and follow detailed instructions or procedures
Effective communication skills
Must be able to obtain a Position of Public Trust Clearance – US Citizen or Permanent Resident (Green Card Holder) and must not have traveled outside the US for a combined total of 6 months or more in last 5 years
Must have resided in the US for the last 5 years
Must be able to work from Eagan, MN location. No remote work from any other location
Preferred
Bachelor's Degree in Computer Science or associated discipline
Familiarity working with enterprise monitoring products
Working knowledge of IT Service Desk model
Experience working in large-scale IT environment
Experience in Critical Incident Management, including communication with various levels of executive management (i.e. VP) via phone or email
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
Morningstar.com
2026-02-03
2025-11-19
2025-10-29
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