TEKsystems · 2 days ago
Jira Administrator
Marshall, MI
Full-time
Hybrid
Mid, Senior Level
$40/hr - $60/hr
5+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a highly skilled JIRA Service Desk Specialist to join their team. The ideal candidate will be responsible for managing and configuring Jira Service Management for ITSM processes, ensuring efficient service delivery.
Information Technology
Responsibilities
Design and create custom service request forms tailored to business requirements
Ensure forms are user-friendly, efficient, and aligned with organizational standards
Develop and configure approval workflows within JIRA Service Desk
Optimize workflows to streamline processes and improve efficiency
Collaborate with stakeholders to gather requirements and ensure workflows meet operational needs
Manage JIRA Service Desk projects, queues, and customer portals
Perform system configuration, upgrades, and maintenance as needed
Ensure system integrity and troubleshoot any technical issues that arise
Implement and integrate third-party tools and add-ons as required
Automate routine processes using JIRA Service Desk capabilities and scripting tools
Work closely with cross-functional teams to gather requirements and provide solutions
Offer training and support to end-users to enhance the adoption and effective use of JIRA Service Desk
Provide technical documentation and guides for implemented solutions
Qualification
Required
5+ years of experience managing and customizing JIRA Service Desk, workflow setup, and form creation
Experience with scripting tools (e.g., Groovy, JavaScript) for JIRA automation
Preferred
Familiarity with ITIL frameworks and ITSM best practices
Knowledge of Agile methodologies and JIRA Software integration
Certification in Atlassian tools is an advantage
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
Morningstar.com
2026-02-03
2025-11-19
2025-10-29
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