TEKsystems · 4 hours ago
IT Operations Manager
Allen Park, MI
Contract
Onsite
Mid, Senior Level
$35/hr - $38/hrTEKsystems is a leading provider of business and technology services, and they are seeking an experienced Operations Manager to lead their North American PC Renewal program. This role involves overseeing deployment services, managing warehouse operations, and ensuring program health through effective KPI tracking and stakeholder management.
Information Technology
Responsibilities
Overseeing warehouse management for incoming shipments as well as returned devices
Understanding KPI's as well as how to track and manage them for reporting
Provide oversight on escalating issues from the team leads within warehouse, technical, and functional teams
Oversee and handle time keeping approval for the 20+ person team within the PCR program
Partner with TEKsystems Account team to handle staffing adds as needed for the program
Excellent interpersonal skills as they will be regularly interfacing with our clients leadership, LL6 managers, as well as regular stakeholders on site at our clients
Interpersonal relationship building - getting to know and creating buy in with current PCR personnel
Qualification
Required
Strong analytical background to keep track of various KPI's/Metrics related to: Inventory management, customer service scores, continuous process improvement, program health, and ensuring things are on schedule for deployment numbers
Great problem solving skills as well as the ability to take the time to fully understand business operations
Overseeing warehouse management for incoming shipments as well as returned devices
Understanding KPI's as well as how to track and manage them for reporting
Provide oversight on escalating issues from the team leads within warehouse, technical, and functional teams
Oversee and handle time keeping approval for the 20+ person team within the PCR program
Excellent interpersonal skills as they will be regularly interfacing with our clients leadership, LL6 managers, as well as regular stakeholders on site at our clients
Interpersonal relationship building - getting to know and creating buy in with current PCR personnel
Preferred
Stakeholder Management
Metrics
People Management
Communication
Project Management
Operational Oversight
Problem Solving
Deployment Technology
Project Coordination
Reporting
Reports
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
Morningstar.com
2026-02-03
2025-11-19
2025-10-29
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