Furniture Marketing Group (FMG) · 1 day ago
Project Coordinator
Dallas Headquarters - Plano, TX 75093
Full-time
Onsite
Mid Level
3+ years expFurniture Marketing Group (FMG) is a family-owned company and the largest global contract furniture dealer established in 1981. They are seeking a Project Coordinator to manage order placements and back-office activities for the Sales Support department, ensuring timely and accurate fulfillment of customer orders.
Furniture
Responsibilities
Reviews and proofs order for basic information (ship to, bill to, contract number, etc.), accuracy and completeness
Submits orders through ERP system and sends purchase orders to manufacturer partners
Disperses order information to appropriate internal and external personnel (sales staff, operations, customer, etc.)
Checks acknowledgments against order; resolves discrepancies with factory and/or original Sales Coordinator
Maintains master sales order and work order files, ensuring the file is complete and up to date
Interfaces with factory on order status, current lead times, reservation of manufacturing for future/project orders, specials requirements, C.O.M. requirements, etc
Prepares installation/delivery packet for operations (install drawings, delivery tickets, etc.)
Participate in team meetings as scheduled
Communicates with customers regarding order status, punch list resolution, and the scheduling of orders for delivery/installation when Project Manager is not assigned. Including providing clarifications and answers for customer’s questions regarding order issues, as needed
Manage warranty claims with vendor partners submitted by the PM Team and/or customers
Other duties as assigned
Qualification
Required
3 to 5 years of experience in customer service-related field
Microsoft Office Suite
Exceptional customer service skills & multi-tasking abilities
Work in fast-paced environment
Build strong relationships with internal team (such as sales, design & project management)
Detail-oriented
Ability to organize and prioritize workloads
Communicate effectively across multiple departments
Preferred
Moderate to a high level of product knowledge
Moderate to high-level expertise in vendor/customer discounting
Moderate to a high level of independence – able to work with minimal supervision
Khameleon (Business System)
Project Spec (product specification software)
PlanGrid
Adobe Acrobat
Company
Furniture Marketing Group (FMG)
Furniture Marketing Group, is the link between space and people in the working world.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase