ExecutivePlacements.com · 7 hours ago
Remote Helpdesk Support Analyst
United States
Contract
Remote
New Grad, Entry Level
$16/hr - $18/hrApex Systems is a world-class IT services company seeking multiple Help Desk Technicians to support a large Financial Service institution. The role involves assisting team members with technical issues, managing help desk tickets, and providing support for password resets and VPN troubleshooting.
Human ResourcesOnline PortalsRecruiting
Responsibilities
Answering calls and chats from team members, assisting them with problems, entering problems into the help desk ticketing system, and escalating all critical issues
Handling password reset requests and responding to email promptly
Experience troubleshooting corporate VPNs
Experience working with Active Directory
Qualification
Required
High school diploma required
Willingness to learn
Ability to multitask
Knowledge in Windows operating systems, MS Office applications, and Microsoft Outlook/Exchange
Strong interpersonal and communication skills
Positive attitude
Preferred
Experience troubleshooting corporate VPNs
Experience working with Active Directory
Benefits
Medical
Dental
Vision
Life
Disability
Other insurance plans
ESPP (employee stock purchase program)
401K program
HSA (Health Savings Account on the HDHP plan)
SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
Corporate discount savings program
On-demand training program
Access to certification prep
Library of technical and leadership courses/books/seminars
Certification discounts
Perks to associations that include CompTIA and IIBA
Dedicated customer service team for our Consultants
Certified Career Coach
Company
ExecutivePlacements.com
Online recruitment
Founded in 2011
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase