Beth Israel Lahey Health · 14 hours ago
Registration and Scheduling Specialist
Manchester, MA
Full-time
Onsite
Entry Level
$20/hr - $27/hr
1+ years expBeth Israel Lahey Health is a growing healthcare organization dedicated to making a difference in people’s lives. They are seeking a Registration and Scheduling Specialist to perform tasks associated with patient registration, scheduling, and billing information collection while providing excellent customer service.
Elder CareHealth CareHospitalPrimary and Urgent CareProfessional ServicesTraining
Responsibilities
Registers all new and established outpatients upon arrival, verifying, collecting co-payments, and updating required information where needed
Is responsible for collecting and data-entering information with high degree of accuracy
Statuses all appointments at the time of check-in
Confirms that all appointments are statused by the end of the business day to ensure that all appointments may have appropriate charges posted
Enters all future appointment requests and indicates patient preferences or exclusions for dates and/or times
Schedules multiple appointments in the proper sequence and within appropriate time frames
Regularly rounds with patients in waiting areas and provides patients with status updates as they relate to appointment wait times and changes
Monitors patient waiting areas for cleanliness and appearance
Works collaboratively with the Access Center at LHMC to schedule patients and create access
Meets established department productivity standards
Floats to other areas as needed based on staffing and volume
Demonstrates efficiency in answering the phone and registering patients in-person utilizing AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank You)
Manages incoming calls professionally
Maintains a professional and courteous manner and provides communication in a manner consistent with customer satisfaction, service excellence strategies, and Lahey Standards of Behavior
Escalates questions/issues to appropriate resources in order to facilitate access and patient/provider satisfaction
Works on the scheduling work queues and recall lists by calling patients to set up appointments
Provide each patient with appropriate paperwork per clinic
Maintains flexibility by adjusting schedule to meet the needs of the department
Administers MSPQ Survey to all Medicare patients, in accordance with Medicare and Lahey Clinic guidelines
Qualification
Required
High school diploma or equivalent
A minimum of 1 year of experience in a high volume customer service related position
Strong customer service skills
Strong PC skills
Effective written and verbal communication skills
Ability to multi-task
Company
Beth Israel Lahey Health
Beth Israel Lahey Health Center offers patient care, urgent care, assisted living, and research and education services.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Robert Fields
Chief Clinical Officer and Executive Vice President
Recent News
2026-01-25
Boston Globe
2025-11-24
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