UST HealthProof · 1 month ago
Production Support IT Computer Operator/Analyst
United States
Full-time
Remote
Mid Level
$55K/yr - $83K/yr
3+ years expUST HealthProof is a mission-driven organization focused on transforming lives through technology. They are seeking an experienced Level 2 Production Support IT Computer Operator/Analyst to ensure the stability and reliability of production systems through monitoring, troubleshooting, and problem management.
Hospital & Health Care
Responsibilities
Monitor and maintain the health of critical production systems, applications, Tidal job scheduler workflows, Informatica sessions, and overall infrastructure using advanced monitoring tools
Perform advanced triage and in-depth troubleshooting and incidents related to database monitoring, infrastructure monitoring, application performance, and batch processing
Analyze and resolve complex job failures in Tidal job scheduler and Informatica workflows, including detailed log analysis and data investigation
Execute complex, documented recovery procedures and contribute to the development and refinement of runbooks and operational best practices
Utilize ServiceNow extensively for incident management, problem management, change tracking, and knowledge base contributions
Qualification
Required
3-5+ years of experience in an IT production support, systems analyst, or advanced computer operator role
Demonstrated ability to work effectively in a 24x7 shift environment, including nights, weekends, and holidays
Significant experience with pre-adjudication claims processing environments or complex healthcare IT systems
Strong hands-on experience with job scheduling tools, specifically Tidal job scheduler, including advanced scheduling and troubleshooting
In-depth knowledge of ETL tools like Informatica (PowerCenter, IICS) and their operational monitoring and troubleshooting
Intermediate to advanced proficiency in SQL, with experience in writing complex queries and understanding database concepts for effective database monitoring and issue resolution
Extensive experience with IT Service Management tools like ServiceNow, including problem management and change management modules
Proficiency with JIRA or similar tools for agile task management and issue tracking
Advanced skills with the MS Office suite, including data analysis in Excel and process diagramming
Comprehensive experience with a variety of enterprise monitoring tools for applications, databases, and infrastructure monitoring (e.g., Datadog, Splunk, Precise, Azure Monitor)
Proven ability in advanced troubleshooting, root cause analysis, and performing impactful trend analysis
Preferred
Bachelor's degree in Information Technology, Computer Science, or a related field
Relevant certifications (e.g., ITIL Foundation/Intermediate, CompTIA A+/Network+/Server+, Informatica, SQL certifications)
Experience with scripting languages (e.g., PowerShell, Python, Bash) for automation
Familiarity with cloud platforms (Azure, AWS, GCP) and their monitoring services
Experience in mentoring or providing guidance to junior team members
Health care experience is a must
Claims experience is preferable
Benefits
A minimum of 10 days of paid vacation per year
6 days of paid sick leave each year (pro-rated for new hires throughout the year)
10 paid holidays
Paid bereavement leave
Jury duty
Participate in the Company’s 401(k) Retirement Plan with employer matching
Medical, dental, and vision insurance
Basic life insurance
Accidental death and disability insurance
Short- and long-term disability benefits
Purchase additional voluntary short-term disability benefits
Participate in a Health Savings Account (HSA)
Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses
Company
UST HealthProof
UST HealthProof offers risk adjustment, quality programs, and healthcare payer technology services. It is a sub-organization of UST.
501-1000 employees
H1B Sponsorship
UST HealthProof has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (71)
2024 (43)
2023 (31)
2022 (3)
Funding
Current Stage
Late StageTotal Funding
unknown2025-09-04Acquired
Leadership Team
Kevin Adams
Chief Executive Officer
Beth Maxwell
VP Product Delivery and Partnerships
Recent News
2025-12-06
Precedence Research
2025-11-21
2025-11-07
Company data provided by crunchbase