Reston Consulting Group, Inc. · 3 hours ago
Tier I / II Service Desk Technician - Secret Clearance
Washington, DC
Full-time
Onsite
Entry, Mid Level
$62K/yr - $70K/yr
2+ years expReston Consulting Group, Inc. is a fast-growing federal contracting firm committed to fostering a culture of innovation, inclusion, and excellence. They are currently seeking a Tier I / II Service Desk Technician to provide frontline technical support to a federal government customer, responding to IT incidents and service requests while ensuring high-quality service delivery.
Information TechnologyService Industry
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide Tier I/II customer service support during assigned 8-hour shifts
Respond to IT issues, service requests, and general inquiries
Deliver First Call Resolution (FCR) for commonly known issues
Log incidents and requests in ServiceNow and escalate to Tier II support as appropriate
Manage service tickets through resolution, ensuring timely follow-up
Troubleshoot Windows 7/10 issues, network printers, remote access, and mobile devices
Modify access to shared drives and assist with account management activities
Support account provisioning, profile updates, distribution lists, security groups, and email contacts
Assist with documentation by creating and updating technical guides and standard operating procedures
Help train other team members as needed
Qualification
Required
Active Secret Clearance (required)
High school diploma or equivalent with minimum two (2) years of related IT experience
Strong customer service and interpersonal skills
Experience working in dynamic environments with tight timelines
Working knowledge of Windows 7/10 and basic networking concepts
Experience troubleshooting network printers
Ability to multitask with strong attention to detail
Excellent verbal and written communication skills
Pleasant, professional, and courteous demeanor
Strong administrative and organizational skills
Experience supporting remote access and mobile devices
Preferred
Experience with ServiceNow workflows
HDI Customer Service Representative (HDI-CSR) certification
ITIL v4 Foundation, Security+, A+, or similar certifications
Two (2)+ years supporting civilian federal government contracts
Associate's degree or at least two years of college in a related field (or equivalent experience)
Ability and willingness to train others
Company
Reston Consulting Group, Inc.
Network Design * Engineering * Integration * Operations * Security RCG has more than 35 years' experience supporting some of the world's largest and most highly visible IT enterprises.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Rex Calliflower
COO
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