Nest DC · 10 hours ago
Home Relationship Manager
Washington, DC
Full-time
Onsite
Mid LevelNest DC is a mission-based, justice-oriented company that provides residential property management services. The Home Relationship Manager is responsible for building and managing relationships with clients and residents, ensuring smooth communication and operational efficiency throughout the property management process.
Property ManagementReal Estate
Responsibilities
Serves as the single point of contact for property owners/clients on all matters relating to their investment property
Handles escalations quickly, and effectively solves problems. Leverages strong communication skills and empathy
Ensures constant, pro-active communication through regular channels, and throughout relationships. Clients receive quarterly newsletters and periodic updates, quarterly townhall meetings and notices. The Home Manager builds on those channels and creates rapport and trust with owners and investors
Adheres to contract terms and Schedule A (fee schedule) for continuity, profitability, and conflict reduction
Point of contact for finance/ledger questions regarding expenses, deposits, fees and rents
Monitor and review property transactions using Appfolio to ensure accurate billing and monthly owner statements are correct, conduct regular meetings with the owner if necessary (they should not be in most cases)
Solicits reviews on Google
Ensures smooth communication during move in/out
Ensure residents are aware of and clear about their responsibilities as residents/tenants
Oversees maintenance communications through resolution and closing of ticket
Tracks lease renewals, roommate swaps, requests from residents for information/leases etc
Track property use change (return to owner, selling etc.) and resident communication for frictionless transitions
Handles escalations quickly, effectively solves problems. Leverages strong communication skills and empathy
Solicits reviews
Walk property and meet with vendors as needed
Track/manage/document all management activities in LeadSimple and Appfolio
Preventive maintenance ticket tracking
Project management
Prepare scope of work and manage estimates and project timelines for longer format projects
Translate ambiguous requests or information into specific proposals, requirements, or action plans
Point of contact for major projects such as remediation, roof or HVAC replacement
Present plans and communicate consistently and pro-actively with clients, residents and vendors
Insurance claim management
Project management plan, timeline, pricing and comms plan for each claim
Oversee and track any updates/improvements or remedies needed for compliance
Liaise with regulatory POC
Serve as main POC on DOB violations and attend hearings if necessary
Schedule and action property inspections
Conducts monthly audits to reflect owner's requests
Model excellent customer service results (high touch, empathic engagement, results oriented management)
Supports the team in managing emergencies or urgent issues
Fluency in the following:
Liaise with internal partners for seamless collaboration
Participate in and contribute to ongoing education and trainings
Maintain property management license and take continuing education courses
Prepare regular reports for leadership on performance
Develop and support all standard operating procedures
Represent the Nest DC brand and our promise to deliver outstanding management
Support interviewing and hiring of divisional team members as needed
Actively participates as a team member, colleague, and fan of Nest DC
Commit to doing the best and being the best
Play a key role in positioning Nest DC as THE BEST management company locally and globally (seriously!)
Support the team in managing emergency situations or urgent issues (all-hands issues - fire/flood/blood)
Cares about company success and contribution
Demonstrates pride of work and commitment to learning
Embraces diversity of team, thought, and ideas
Maintains an abundance mindset: work toward wins + success
Have Fun
Strong hospitality mindset with customer-first approach
Excellent project management skills
Ability to manage up and drive projects to completion
Strong attention to detail with effective multitasking abilities
Self-motivated with results-oriented mindset
Tech-savvy with ability to adapt to new tools
Qualification
Required
Strong hospitality mindset with customer-first approach
Excellent project management skills
Ability to manage up and drive projects to completion
Strong attention to detail with effective multitasking abilities
Self-motivated with results-oriented mindset
Tech-savvy with ability to adapt to new tools
Fluency in Appfolio
Fluency in LeadSimple
Fluency in Google
Knowledge of Fair Housing, compliance, government regulations, and resident rights
Model excellent customer service results (high touch, empathic engagement, results oriented management)
Supports the team in managing emergencies or urgent issues
Liaise with internal partners for seamless collaboration
Participate in and contribute to ongoing education and trainings
Maintain property management license and take continuing education courses
Prepare regular reports for leadership on performance
Develop and support all standard operating procedures
Represent the Nest DC brand and our promise to deliver outstanding management
Support interviewing and hiring of divisional team members as needed
Company
Nest DC
Nest DC is a boutique property management company.
Founded in 2008
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Grace Langham
CEO
lisa wise
founder, owner, strategic advisor
Company data provided by crunchbase