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AT&T · 1 day ago

Lead Cybersecurity - IAM Operations - SailPoint IdentityIQ

Charlotte, NC

Full-time

Onsite

Senior Level

$141K/yr - $212K/yr

5+ years exp

AT&T is a large telecommunications company dedicated to delivering innovative communications solutions. The Lead Cybersecurity role focuses on providing advanced operations and production support for SailPoint IdentityIQ, ensuring reliable identity lifecycle processing and entitlement governance while collaborating with various stakeholders to drive operational stability and continuous improvement.

CollaborationCommunications InfrastructureMobileService IndustryTelecommunicationsWireless

H1B Sponsor Likely

Responsibilities

Provide Tier 3 operational support for SailPoint IdentityIQ; diagnose complex issues involving provisioning, aggregation, workflow failures, and connectivity

Monitor and manage Identity Refresh, Aggregation Tasks, NCD triggers, Delegation‑on‑Mover events, and application‑specific lifecycle tasks

Troubleshoot and resolve failures including task result corruption, incomplete workflow cases, provisioning “stucks,” leaver/mover issues, and API errors

Perform debug-level analysis to identify root causes and validate expected system behavior

Manage and validate Application Owner Workgroups, Entitlement Owner Workgroups, SOX attributes, requestable flags, and elevated access configurations

Partner with onboarding teams to validate entitlement catalog accuracy and metadata (PCI, CPNI, business criticality, SOX flags)

Execute workgroup aggregation, AD account/group full aggregation, and entitlement import workflows across environments

Lead/participate in MOP (Method of Procedure) development, deployment rehearsals, and production cutover planning

Validate deployment scripts, environment readiness, rollback steps, and dependency alignment with engineering and product teams

Conduct stage testing and verification of fixes, patches, and E‑fixes prior to production release

Collaborate with engineering, product managers, developers, testers, and security leadership to improve stability and functionality

Communicate with business stakeholders, compliance teams, and cross‑application owners to resolve blockers and drive outcomes

Mentor operations team members; contribute to onboarding documentation and maintain operational SOPs

Create and enhance SOPs, runbooks, wikis, operational checklists, and repeatable procedures

Propose and validate new features (e.g., enhanced access reports, filtering options, monitoring improvements) in partnership with engineering/product teams

Identify systemic issues and recommend optimizations for performance, task scheduling, and account/entitlement workflows

Own operational incidents across onboarded applications; document worknotes, root causes, mitigations, and follow-ups

Ensure adherence to audit expectations and change governance (CI/CD controls, change windows, post-deployment validation)

Support ServiceNow processes including incident updates, request fulfillment, CR creation, and post‑deployment validation

Work with Azure services including KeyVault, SFTP configurations, Log Analytics, and containerized environments

Troubleshoot API failures, encryption/credential issues, credential rotations, and environment connectivity problems

Qualification

SailPoint IdentityIQIAM operationsAzure servicesServiceNow processesActive DirectorySQL troubleshootingProcess optimizationCommunication skillsMentoring

Required

Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field (or equivalent practical experience)

Typically requires 5+ years of experience in IAM operations, application operations, or identity governance administration/support

Strong hands-on experience with SailPoint IdentityIQ operations: workflows, aggregations, tasks, troubleshooting, and debug-level analysis

Experience supporting identity lifecycle processes (joiner/mover/leaver), provisioning, and connectivity troubleshooting

Working knowledge of Active Directory integrations and entitlement data flows

Experience with ServiceNow processes (INC/RITM/CHG lifecycle) and production operational rigor

Ability to lead/execute MOPs, release readiness testing, and post-deployment validation

Strong communication skills across engineering, business stakeholders, and leadership; ability to drive work to completion

Azure operational experience: KeyVault, Log Analytics / LA Workspace, containers, SFTP patterns

SQL/database troubleshooting experience (querying, validation, and root-cause support)

Familiarity with IAM governance controls including SOX attributes, elevated access patterns, and compliance metadata tagging (e.g., PCI/CPNI)

Experience creating runbooks, SOPs, and monitoring/alerting improvements for production environments

Preferred

SailPoint certifications: Identity Security Engineer, IdentityIQ Associate, IdentityIQ Engineer

SailPoint Knowledge Credentials: Identity Security Leader, Identity Security Professional, Identity Security Expert

Benefits

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement program

Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

Paid Parental Leave

Paid Caregiver Leave

Additional sick leave beyond what state and local law require may be available but is unprotected.

Adoption Reimbursement

Disability Benefits (short term and long term)

Life and Accidental Death Insurance

Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

Employee Assistance Programs (EAP)

Extensive employee wellness programs

Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.

Company

AT&T

Glassdoor3.5

AT&T is a telecommunications company that provides wireless communications, internet and digital television services.

Founded in 1983

Dallas, Texas, USA

10001+ employees

https://www.att.com/

H1B Sponsorship

AT&T has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (575)

2024 (586)

2023 (282)

2022 (450)

2021 (271)

2020 (162)

Funding

Current Stage

Public Company

Total Funding

$5.04B

Key Investors

National Telecommunications and Information Administration

2025-09-19Post Ipo Debt· $5B

2024-02-12Grant· $42.3M

2023-01-19Grant· $2.2M

Leadership Team

Jeremy Legg

Chief Technology Officer

Pascal Desroches

Senior Executive Vice President and Chief Financial Officer