Reliant · 2 days ago
Client Operations Specialist
Knoxville, TN
Full-time
Hybrid
New Grad, Entry LevelReliant is seeking a Client Operations Specialist to provide exceptional daily support to Account Holders and Program Providers. This role involves handling technical inquiries, payment questions, service requests, and general account support while ensuring clear communication through various channels. The specialist will also support the processing and issuance of settlement payments using multiple payment types.
AccountingConsultingFinancial Services
Responsibilities
Respond to phone calls and emails from Account Holders and Program Providers in a professional and timely manner
Process large volumes of settlement payments via UPS mailing, phone-based instructions, and email requests
Complete pay-by-phone transactions, account refunds, and stop-payment requests
Identify, investigate, and resolve issues related to Account Holders’ dedicated Reliant accounts
Provide accurate solutions and alternatives, including necessary follow-up to ensure resolution
Manage and track communications using a ticketing/support management system
Provide accurate, complete, and well-documented information using appropriate tools and procedures
Qualification
Required
High school diploma or equivalent required
Proficiency with Microsoft Office (Word, Excel) and Google Workspace (Gmail, Sheets, Docs)
Ability and willingness to learn and test proprietary software systems and processing tools
Ability to multitask, prioritize workload, and manage time effectively
Maintain professionalism and composure in high-stress situations
Strong phone communication and active-listening skills
Ability to assess client needs and provide solutions that achieve high satisfaction
Motivated to meet personal and team performance metrics
Strong verbal and written communication skills
Preferred
Experience handling payment support questions preferred
Company
Reliant
Reliant is an independent account management and payment processing company.
Founded in 2009
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknownKey Investors
Westshore Capital Partners
2019-01-04Private Equity
2019-01-04Acquired
Leadership Team
Michael McCulley
General Counsel, Chief Risk and Compliance Officer
Recent News
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