BRMS · 2 days ago
CUSTOMER SUPPORT REP
Folsom,CA,US
Full-time
Onsite
New Grad, Entry LevelBRMS is a company focused on delivering high-quality customer service in a call center environment. The Customer Support Representative (CSR) serves as the first point of contact for members, effectively resolving issues and ensuring customer satisfaction through technical knowledge and relational skills.
FitnessHealth CareWellness
Responsibilities
Works on site with consistent attendance
Answers telephone calls using the proper greeting
Listens to client’s issues and clarifies the question or problem the client needs to find a resolution
Provides information necessary to resolve client’s inquiry or problem
Explains information in layman’s terms so that the client understands the information
Demonstrates a high degree of empathy and applies customer service techniques to de-escalate situations where the caller is extremely upset
Processes routine insurance changes such as adding dependent(s) or spouse, changing a doctor, and change of address
Researches appropriate documents such as Summary Plan Documents to quote benefit correctly
Researches information regarding claims
Logs all details into the system using proper notation during the call
Maintains a high degree of confidentiality and conforms to all applicable HIPAA provisions
Maintains excellent attendance and punctuality and adheres to schedule
Qualification
Required
Ability to provide effective leadership in all aspects of position
Excellent written and verbal communication skills
Must be dependable and maintain excellent attendance and punctuality
Strong analytical skills and problem-solving skills
Subject-matter expert within field
Ability to keep up with changes in information to Plan documents in order to quote benefits correctly
Ability to grow with changing demands of the position and the company
Proficient computer skills in Microsoft Office Suite
Must have Inbound Call Center experience or Medical and/or Insurance experience or a 4 year degree
Ability to read, speak, and write effectively in English
Ability to interpret documents such as safety rules, memos, letters, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before customers or employees of organization
Ability to effectively address or resolve customer service issues within guidelines of the position
Ability to add and subtract, multiply and divide with 10's and 100's
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Preferred
Call center experience in a medical/benefits environment highly preferred
Medical/Benefits Experience highly preferred
UR/Claims/COBRA/FSA/Eligibility Experience preferred
Company
BRMS
BRMS is a health & wellness company offering online benefit administration solutions.
Founded in 1993
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Matt Schafer
Chief Executive Officer
Company data provided by crunchbase