Opus · 1 day ago
Customer Service Representative
Atlanta, GA
Full-time
Onsite
New Grad, Entry Level
$16/hr - $16/hrOpus is seeking a Customer Service Representative to assist motorists face-to-face with program applications for exemptions, extensions, and waivers. The role involves providing information about the program, answering questions, and resolving issues related to application requirements.
AutomotiveComputerInformation TechnologyLogisticsSoftware
Responsibilities
Open and close Service Center facility according to designated hours of operation and send appropriate notifications/reports set forth by Management per the Standard Operating Procedures
Professionally respond to inquiries from motorists relating to program rules and requirements. This includes:
Determining if vehicle owners are eligible for extensions, exemptions or special case waivers
Issuing waivers, extensions, exemptions and special case waivers per prescribed procedures
Determining if vehicle receipts for repair expenditures are over the prescribed limit and whether they are qualifying repairs
Inspecting vehicles to determine if prescribed auto repairs were performed
Resolving issues and providing written reports to Management on issues
Maintain cleanliness and professional work environment in and around the Service Center office and its facilities
Review, retain all aspects of local Clean Air and Emission Program Rules and Regulations and adapt to Program changes as well as Clean Air Rules and Regulations changes
Periodically assist with the company's continual improvement and customer satisfaction initiatives, including participation in the company's Quality Management System (QMS)
Other duties as needed to ensure the smooth operation of the program as assigned by the Customer Service Manager or the Service Center Manager
Qualification
Required
High school diploma or equivalent
Strong communication skills, both verbal and written
Ability to work in a fast-paced environment
Customer service experience
Ability to handle difficult situations and resolve issues effectively
Basic computer skills and familiarity with office software
Ability to work independently and as part of a team
Attention to detail and strong organizational skills
Preferred
Experience in a service center or similar environment
Knowledge of Clean Air and Emission Program Rules and Regulations
Bilingual skills
Benefits
Full benefits package offered
Company
Opus
Opus is a technology-driven growth company in the vehicle inspection and intelligent vehicle support markets.
Founded in 1999
1001-5000 employees
H1B Sponsorship
Opus has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (19)
2024 (25)
2023 (6)
Funding
Current Stage
Late StageTotal Funding
unknown2008-05-05Acquired
Leadership Team
Andrew McIntosh
CEO, Opus Inspection, Inc.
Lothar Geilen
CEO
Recent News
2026-02-04
Maryland Daily Record
2025-06-05
2025-04-04
Company data provided by crunchbase