Kuni Lexus of Greenwood Village · 22 hours ago
Systems Admin
United States
Full-time
Remote
Senior Level
$73K/yr - $104K/yr
5+ years expKuni Lexus of Greenwood Village is part of Holman, a family-owned, global automotive services organization. The Systems Admin role involves providing second-level support for enterprise applications, ensuring optimal performance, and collaborating with cross-functional teams to resolve technical issues.
Automotive
Responsibilities
Provide second-level support for a variety of enterprise applications, responding to incidents, resolving issues, and ensuring optimal performance and availability
Deploy new application software and perform application upgrades following established procedures and change management processes
Investigate and diagnose technical problems related to applications, collaborating with cross-functional teams to identify root causes and implement effective solutions
Interface with vendors, developers, and infrastructure teams to ensure timely problem resolution and escalate issues as necessary
Maintain accurate system documentation, including application configurations, troubleshooting steps, and support procedures, to facilitate knowledge sharing and compliance
Monitor and manage application availability, capacity, and performance metrics, proactively identifying areas for improvement and implementing enhancements
Manage and prioritize incident tickets according to SLAs (Service Level Agreements), ensuring timely resolution and minimal disruption to business operations
Ensure applications comply with security policies, standards, and regulatory requirements, implementing necessary controls and participating in audits as needed
Assist end-users with application usage, provide training and guidance on features and functionalities, and contribute to user documentation and training materials
Perform all other duties and special projects as assigned
Qualification
Required
Bachelor's degree in a related field or equivalent work experience
5+ years' experience
Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)
Provide second-level support for a variety of enterprise applications, responding to incidents, resolving issues, and ensuring optimal performance and availability
Deploy new application software and perform application upgrades following established procedures and change management processes
Investigate and diagnose technical problems related to applications, collaborating with cross-functional teams to identify root causes and implement effective solutions
Interface with vendors, developers, and infrastructure teams to ensure timely problem resolution and escalate issues as necessary
Maintain accurate system documentation, including application configurations, troubleshooting steps, and support procedures, to facilitate knowledge sharing and compliance
Monitor and manage application availability, capacity, and performance metrics, proactively identifying areas for improvement and implementing enhancements
Manage and prioritize incident tickets according to SLAs (Service Level Agreements), ensuring timely resolution and minimal disruption to business operations
Ensure applications comply with security policies, standards, and regulatory requirements, implementing necessary controls and participating in audits as needed
Assist end-users with application usage, provide training and guidance on features and functionalities, and contribute to user documentation and training materials
Collecting and analyzing raw data to identify trends, patterns, anomalies, and other helpful information
Reviewing and improving analytics processes, methods, and tools to increase efficiency, accuracy, and security
Preferred
Additional education, certifications, or other distinctions are a plus
Benefits
Health Insurance
Vision Insurance
Dental Insurance
Life and Disability Insurance
Flexible Spending and Health Savings Accounts
Employee Assistance Program
401(k) plan with Company Match
Paid Time Off (PTO)
Paid Holidays, Bereavement, and Jury Duty
Paid Pregnancy/Parental leave
Paid Military Leave
Tuition Reimbursement
Company
Kuni Lexus of Greenwood Village
Kuni Lexus of Greenwood Village is a car dealership located in Greenwood Village, Colorado.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase