MidAmerican Energy Company · 1 day ago
IT Enterprise Specialist III-Executive Support
Omaha, NE
Full-time
Hybrid
Mid, Senior Level
5+ years expMidAmerican Energy Company is a Midwest utility that provides regulated electric and natural gas service to over 1.6 million customers. They are seeking an IT Enterprise Specialist III to provide advanced technical support for end user problems, particularly for a senior executive, ensuring technology readiness and stability for critical business activities.
Customer ServiceEnergyHome Services
Responsibilities
Provide independent, concierge end user technical support with a high degree of autonomy
Provide proactive, concierge-level desk-side support for the senior executive and executive assistant
Coordinate configuration/installation and troubleshooting of PC hardware and software; implement hardware and software testing
Deliver onsite and remote troubleshooting for hardware, software, mobile devices, conferencing, and connectivity; support Windows-based laptops, peripherals, and executive workspaces
Conduct regular health checks, updates, and optimization of executive devices; monitor and identify potential issues to prevent disruption
Ensure technology is prepared and verified each morning prior to executive arrival; provide zero-downtime support during critical meetings, travel, public events, and board activities
Provide expert support for Microsoft Teams meetings, including executive leadership sessions; set up, test, and troubleshoot Teams Rooms systems and conference room AV components (microphones, cameras, displays)
Support third-party conferencing such as Webex or Zoom as needed
Work with other IT departments as needed to support IT infrastructure and applications
Support iPhone/iPad devices (setup, app support, security, connectivity, enterprise integrations)
Act as a liaison relating business issues to technical teams
Collaborate with engineering, infrastructure, and application teams for escalated or specialized support
Develop, complete and document processes and procedures according to corporate standards
Provide hands-on assistance with voice systems (desk phones, call routing, softphone tools)
Perform other tasks as requested or assigned
Remaining availability outside of executive support may include assisting with service desk quality assurance processes and supporting service management initiatives
Qualification
Required
Bachelor's Degree in Computer Science, Information Technology, or related field; or equivalent work experience. (Typically four years of additional related, progressive work experience would be needed for candidates applying for this position who do not possess a Bachelor's degree
A minimum of three years additional directly related technical experience is required
Five years of hands-on experience in a technical support role which includes desktop support responsibilities
This role requires a 6:30 AM start time and occasional after hours and weekends and on‑call availability
Excellent independent troubleshooting and resolution skills over multiple technologies
Excellent verbal and written communication skills
Ability to work well independently and with others
Company
MidAmerican Energy Company
MidAmerican Energy Company is an electric and natural gas service provider in Iowa. It is a sub-organization of Berkshire Hathaway.
1001-5000 employees
H1B Sponsorship
MidAmerican Energy Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (13)
2023 (8)
2022 (16)
2021 (5)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
Thomas Specketer
Vice President and Chief Financial Officer
Brad DeBoer
Human Resources Business Partner
Recent News
Company data provided by crunchbase