MetaSource · 14 hours ago
Operations and Service Delivery Leader (Full Time, Onsite)
Elmsford,NY,US
Full-time
Onsite
Senior Level
$75K/yr - $85K/yr
5+ years expMetaSource is seeking an Operations and Service Delivery Leader to oversee planning, production, compliance, and service delivery. This role is responsible for driving continuous improvement initiatives and ensuring alignment with strategic business goals while coordinating with cross-functional teams.
EnterpriseInformation TechnologyOutsourcingSoftware
Responsibilities
Partners with the Service Delivery Leadership Team to ensure that services are aligned to achieve strategic goals
Oversees all aspects of operational performance, including output planning, budgeting, cost controls, productivity, labor efficiency to enhance profitability within service level agreements
Develops and is accountable for the successful achievement of measurable financial and operational success factors
Evaluates and reports on performance against goals; identifies variances and takes corrective action
Provides daily leadership, tactical direction to supervisors and teams to ensure consistent execution of business plans and standard operating procedures
Identifies, recommends, and implements initiatives to enhance productivity, reduce operating costs, and improve quality and delivery metrics
Analyzes rework data and operational KPIs to drive process improvement and resource optimization
Collaborates cross-functionally to align operations with business initiatives
Represents the company to clients as appropriate in support of business development, contract renewals, and other client success efforts
Fosters a culture of accountability, engagement, and continuous improvement across all operational teams
Motivates, develops, and leads teams at assigned office locations and virtual/remote employees to achieve production, quality, and performance metrics
Qualification
Required
5+ years of leadership, service delivery, and or operations experience and bachelor's degree in a related discipline; or any comparable combination of education and experience
Strong analytical and decision-making skills with experience in performance management, budgeting, and process improvement
Excellent supervisory, management, and interpersonal skills
Ability to communicate (verbally and written) effectively
Read and interpret documents such as company policies, customer contracts, technical specifications, and operating procedures
Intermediate to advanced skills with Microsoft Office, including Microsoft Word, Microsoft Excel, and Microsoft Outlook
Ability to understand different software systems and how they work
Employment is contingent upon completing and passing a background check and drug test
Benefits
Full Time benefits eligible including Medical, Dental, Vision, Time Off, Wellness Program, Retirement, and more.
Company
MetaSource
Metasource is a provider of business process management (BPM), workflow, and compliance solutions.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Eos Partners
2022-06-01Debt Financing
2007-01-01Debt Financing
Leadership Team
Adam Osthed
President & CEO
Recent News
Company data provided by crunchbase