Honeywell · 1 day ago
Principal Customer Success Manager - Remote
United States
Full-time
Remote
Lead/Staff
10+ years expHoneywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. The Principal Customer Success Manager role is responsible for driving adoption and success of CLSS offerings among ESD/SMB customers, shaping key partnerships, and influencing portfolio growth across the software customer base.
AerospaceElectronicsInformation TechnologyInnovation ManagementManufacturingService Industry
Responsibilities
Develop and execute medium- to long-term customer success relationships
Drive adoption of CLSS offerings with ESD/SMB customers
Build and nurture strategic partnerships with key companies
Work with offering leaders in developing impactful products as well as resolving defects
Identify and implement strategies for increasing share of demand (GTM, pricing, tech support, customer service)
Challenge commercial and offering teams on portfolio direction and business models
Influence go-to-market decisions and discover new funding models for growth
Contribute to strategic planning (STRAP, AOP) with portfolio and commercial leaders
Qualification
Required
Bachelor's degree or successful career progression in operations over minimum of 10 years
Deep understanding of ESD operations (installation, compliance, scheduling) and facility owner responsibilities
Experience building customer success strategies and driving software adoption
Familiarity with recurring revenue business models and channel GTM for new technologies
Strong business and sales acumen, including budgeting and technology integration
Experience in mapping products for ESD/Facility operations and developing M&A strategies
Demonstrated ability to drive cultural change in sales and customer success teams
Preferred
Minimum 10 years' experience in large, matrixed organizations with a proven track record of innovation and results
Critical thinker with disciplined problem-solving skills
Willing to advocate passionately for strategic initiatives
Effective risk manager, confident in decision-making amid uncertainty
Capable of becoming a recognized thought leader in the industry
Excellent communication, persuasion, and influencing skills
Recognized as a self-starter, motivator, and charismatic leader
High integrity, ethics, and commitment to diversity and inclusion
Relevant domain experience in Honeywell's Fire markets (Buildings, Healthcare, Critical Environment, Hospitality) is a plus
Knowledge of software marketplace development is a plus
Benefits
Employer subsidized Medical
Dental
Vision
Life Insurance
Short-Term and Long-Term Disability
401(k) match
Flexible Spending Accounts
Health Savings Accounts
EAP
Educational Assistance
Parental Leave
Paid Time Off (for vacation, personal business, sick time, and parental leave)
12 Paid Holidays
Company
Honeywell
Honeywell is a technology and manufacturing company that produces products for the automation, aviation, and energy transition industries.
10001+ employees
H1B Sponsorship
Honeywell has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (200)
2024 (183)
2023 (134)
2022 (219)
2021 (189)
2020 (160)
Funding
Current Stage
Public CompanyTotal Funding
$11.4M2009-10-27Grant· $11.4M
1985-09-27IPO
Leadership Team
Jim Masso
President & CEO - Honeywell Process Solutions
Vimal Kapur
Chairman and Chief Executive Officer
Recent News
IndiaTimes
2026-02-06
2026-02-06
Company data provided by crunchbase