Dale WorkForce Solutions · 17 hours ago
Sr. Configuration Solutions Analyst
Philadelphia, PA
Full-time
Onsite
Senior LevelDale WorkForce Solutions is seeking a Senior Configuration Solutions Analyst to work with a Health Insurance Company. The role focuses on providing end-to-end configuration solutions and optimization support to Operations teams, bridging the gap between business and technology.
Bookkeeping and PayrollConsultingRecruitingStaffing Agency
Responsibilities
Analyze, determine feasibility, and prove solution concepts for new business, operations enhancement requests, state and federal mandates, BPO/Partnership implementation or introduction of new products
Portfolio project work will be assessed, and if feasible, requirements and/or functional specs will be developed to meet the business need
Collaborating with their teammates and peers to improve business area daily processes and tasks within the Health Rules and Front Office System applications
Determining system and process feasibility for new clients, lines of business, and/or products
Focus on resolving tickets and enhancement requests in ServiceNow accurately according to SLAs
Identify and define process improvements across operations with our business partners (sales/account management, claims, billing and enrollment, clinical services, IT, product, etc.)
Retrieve, analyze, organize, report and configure data as needed to support decision making and optimization within the operations business areas
Identifying global trends in operational issues
Understand system changes and impacts and determine if new processes or configuration is required
Provide support to Configuration Solutions Analysts
Implement improved processes, best practices in configuration and management methods to generate higher ROI and workflow optimization
Must have above average analytical skills
Must have a global view of interactions with other systems or business needs to determine levels of impact
Demonstrated experience using Microsoft office products and project management tools
Proven effective communication and analytical skills required to covey complex ideas and concepts to users, business systems analyst, IT and officer level management
Must be detail oriented and understand corporate objectives
Ability to follow through on project life cycle while maintaining target deadlines
Must be able to develop contingency project plans
Qualification
Required
Experience in Healthcare
Proven problem-solving abilities that allow you to understand root cause, provide impact assessment, and follow through on process improvement to ensure there is no additional exposure for the organization/client
HealthRules Payer experience
Must have above average analytical skills
Must have a global view of interactions with other systems or business needs to determine levels of impact
Demonstrated experience using Microsoft office products and project management tools
Proven effective communication and analytical skills required to convey complex ideas and concepts to users, business systems analyst, IT and officer level management
Must be detail oriented and understand corporate objectives. Ability to follow through on project life cycle while maintaining target deadlines. Must be able to develop contingency project plans
Preferred
Bachelor's degree in related field
Company
Dale WorkForce Solutions
Dale Workforce Solutions is a staffing and talent solution firm that provides staffing, on-demand consultation and payroll services.
Founded in 2012
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Jamie Promislo
VP, Client Partnerships
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