Northwestern Bank · 6 hours ago
Part-time Teller
Altoona, WI 54720
Full-time, Part-time
Onsite
New Grad, Entry LevelNorthwestern Bank is a locally owned community bank that has been serving the greater Chippewa Valley for over 120 years. They are seeking a part-time Teller to serve customers in a friendly, accurate, and efficient manner while balancing a cash drawer daily.
BankingFinancial ServicesLending
Responsibilities
Serves customers with their accounts at teller windows and/or drive up windows by completing a variety of transactions according to Bank policy and procedure
Accepts and processes deposits, withdrawals, transfers monies, cashes checks and bonds, fills coin/currency orders
Accepts loan payments, and utility payments
Process the purchase of money orders gift cards and cashier checks
Buys and sells Canadian currency
Processes cash advances
Enters transaction information into computer and prints receipts for customer giving cash back when appropriate
Transactions may be completed over the telephone
Opens, processes and records night deposits
Processes mail transactions, telephone transfers and credit card advances
Cash in savings bonds
Performs other customer services such as helping customers with check orders, updating customer addresses and account records by completing change of address forms, assisting customers with telephone transfers and inquiries
May open or close savings, checking and CD accounts at Branches, or assist in gathering the needed information for this process
Balances cash drawer according to accepted procedure
Notifies supervisor if there are problems or concerns
Counts cash and runs coin counter as needed, maintains adequate supply of cash on hand
May need to strap cash, roll coin, and sort out mutilated money
Tellers are expected to have no or only minimal variations in cash drawer
Professionally promotes and sells additional Bank services
Recognizes additional customer needs and refers to appropriate department for assistance
May be required to order gift cards and related supplies, check-in and verify receipt of gift card orders, balances cards received/sold to G/L daily, pays for cards purchased, and keeps records
May be responsible for balancing vault cash and coin machine according to established procedures
May be responsible for balancing money order machine at end of day
May be responsible for maintaining and balancing ATM machine
Performs opening and closing duties according to established schedule and procedures
Knows and strictly follows all security and internal control procedures
Notifies supervisor immediately of any suspicious activity or questionable transactions
May have responsibility for location security duties including enabling security system and opening and closing vaults
May assist customers with safe deposit box requests
Opens and closes safe deposit box accounts, processes payments and other billing activities, etc
Timely completion of required online training courses
May need to assist or serve as back-up for the Senior Teller, which may include determining how much money to buy and sell from/to vendor and preparing money for pickup from the vendor
May be required to balance and OFAC cashier checks
May need to request or order supplies from Main Bank or other vendors
May need to occasionally test alarms on vault, night deposit, and hand-held devices
May need to clean coin and currency counters and image scanners
May perform general office duties including answering/transferring phone calls, preparing incoming/outgoing mail, making copies, requesting maintenance service, etc
May need to perform light janitorial duties including, dusting, vacuuming, wet mopping, and light shoveling
Attends teller and other staff and training meetings as required
May operate Image Formula scanner to image branch work
May be asked to serve as a Notary Public and notarize official government documents
May need to gather information from customers for new account opening
Other duties as may be necessary to fulfill the responsibilities of this position
Qualification
Required
Must have earned or be in the pursuit of a high school diploma or equivalent program
Must possess a friendly, courteous and professional customer service attitude
Basic mathematical skills (add, subtract, multiply, divide, fractions, percents, decimals)
Technical ability to input and retrieve computerized information
Excellent verbal communication skills for interacting professionally with customers (in both pleasant and difficult situations) and relating to other employees
Ability to maintain the integrity of highly confidential customer and Bank information
Legible handwriting
Ability to deal effectively with time pressures and stress that can change hourly depending on level of customer activity
Ability to carry coin (weighing up to approximately 50 lbs.) and stand for prolonged periods (up to all day)
May need to bend, stoop, and lift to move office materials, retrieve files, and do light janitorial duties
Preferred
Previous customer service related experience
Benefits
401K plan
Employee Incentive Plan
Referral Bonus Plan
Well-rounded EAP program
Company
Northwestern Bank
Northwestern Bank is a part of the banking industry that offers commercial loans, residential lending, checking & savings accounts services.
Founded in 1904
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Missy Grill
Chief Financial Officer
Jamie Leibrandt
Chief Credit and Lending Officer
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