General Dynamics Information Technology · 21 hours ago
Help Desk
USA VA Manassas
Full-time
Onsite
Mid Level
$64K/yr - $86K/yr
3+ years expGeneral Dynamics Information Technology is a global technology and professional services company that delivers consulting, technology, and mission services to various U.S. government agencies. They are seeking a Help Desk Technician III to provide technical support to remote customers, assist in building and maintaining a new helpdesk, and ensure high levels of customer service in a fast-paced environment.
Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Providing a high level of technical support and service to our remote customers
Help create, write, and provide input for all process, procedures, and other requirements to stand up the helpdesk
Demonstrating attention to detail, problem solving, and desire to provide great customer experience
Delivering excellent customer service via phone, chat, email, and tickets
Support our new chatbot, AI driven analytics, and VDI in a Dev/Sec/Ops environment
Troubleshooting and resolving issues within our constant evolving tool set to recommend corrective actions or procedural changes
Supporting Active Directory accounts, GPO’s and other items
Documenting and tracking customer incidents and requests via ticketing management system
Following resolution process and efficiently escalating tickets to appropriate teams when applicable
Serving as subject matter expert to answer questions about software and related issues
Support zero trust
Qualification
Required
Identifying Problems
Problem Resolution
Professional Etiquette
3 + years of related experience
US Citizenship Required
Education: Associates of Arts/Associates of Science
Security clearance level: Top Secret
Benefits
Comprehensive benefits and wellness packages
401K with company match
Variety of medical plan options, some with Health Savings Accounts
Dental plan options
A vision plan
Paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
Company
General Dynamics Information Technology
General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Paul Nedzbala
Senior Vice President
Ben Buckley
Vice President and General Manager
Recent News
2026-02-05
2026-01-03
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