Help Desk Representative jobs in United States
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Peraton · 5 hours ago

Help Desk Representative

positionFort Huachuca, AZ
timeFull-time
remoteOnsite
seniorityEntry Level
money$39K/yr - $62K/yr
date2+ years exp

Peraton is a next-generation national security company that drives missions of consequence across the globe. They are seeking a Help Desk Representative to assist their Federal Customer onsite at Fort Huachuca, AZ by answering calls, handling inquiries, troubleshooting problems, and providing non-technical information.

Information TechnologyRobotics
badNo H1BnoteSecurity Clearance RequirednoteU.S. Citizen Onlynote

Responsibilities

First point of contact for Tier 2 requests that are escalated to the Global Cyber Center
Ensure continuous 24/7 shift coverage to support the GCC mission, which entails working on weekends, holidays, and after hours
Responsible for handling customer interactions to provide support (inbound/outbound calls, chats, email and internal ticketing escalations)
Create, modify and escalate incidents/tickets, translating user requests into logical format for use by analysts in troubleshooting
Route tickets in accordance with documented procedures
Perform quality assurance follow-up with customers/end users
Comply with documented processes and procedures
Monitor group mailboxes and prioritize emails by order of importance
Maintain the shift log and ensure accurate, thorough and clear communication from shift to shift
Provide reporting (as needed)
Maintain a professional demeanor with our military, civilian and contractor customers

Qualification

Customer service experienceHelp desk experienceCommunication skillsProblem-solving skills

Required

HS diploma +2 years of customer service, inside sales and/or help desk experience
Active DoD Secret clearance

Benefits

Medical
Dental
Vision
Life
Health savings account
Short/long term disability
EAP
Parental leave
401(k)
Paid time off (PTO) for vacation
Company paid holidays

Company

Peraton

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Glassdoor3.6
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Peraton Fearlessly solving the toughest national security challenges.
dateFounded in 1992
location
Woodbridge, New Jersey, USA
people-size10001+ employees
web-link
https://www.peraton.com/

Funding

Current Stage
Late Stage

Leadership Team

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Thomas Terjesen
Chief Information Officer
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Company data provided by crunchbase