Peraton · 2 hours ago
AISR Field Service Representative
Hurlburt Field, FL
Full-time
Onsite
Mid, Senior Level
$80K/yr - $128K/yr
5+ years expPeraton is a next-generation national security company that drives missions of consequence spanning the globe. They are seeking a Senior Field Service Representative to support secure, real-time data delivery across complex operational environments in direct support of the nation's warfighters.
Information TechnologyRobotics
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Serves as the primary technical authority and program representative for assigned gateway locations, whether permanently assigned or in a surge or rotational capacity, accountable for system availability, performance, and mission continuity
Provides hands on installation, configuration, operation, maintenance, and break fix support for AISR transport systems, including SATCOM terminals, RF chains, modems, routers, switches, encryption devices, and supporting infrastructure
Rapidly diagnoses and isolates faults across RF, SATCOM, modem, network, and system layers to restore degraded or failed ISR transport services in operationally sensitive environments
Supports unmanned or lightly manned sites through rotational coverage, temporary duty assignments, or surge support, maintaining continuity of operations and configuration consistency across locations
Plans and executes equipment upgrades, technology refresh, and incremental modernization activities in coordination with engineering and program teams, often in constrained or time sensitive conditions
Acts as the primary liaison with local military leadership, tenant units, mission partners, host nation personnel when applicable, and vendor field representatives to coordinate access, maintenance windows, and operational impacts
Communicates technical status, risks, and recommended actions clearly to both technical and non-technical stakeholders
Coordinates logistics, spares management, RMAs, shipping, and asset accountability for assigned equipment sets, maintaining accurate configuration and inventory records
Provides onsite and over the shoulder training to operators and local personnel as required to ensure proper system use and basic fault recognition
Documents incidents, maintenance actions, configuration changes, and lessons learned in program tracking systems to support trend analysis and continuous improvement
Interfaces with remote engineering, network operations, cybersecurity, and logistics teams to escalate complex issues and implement approved fixes
Operates independently or as part of a small distributed FSR team, exercising sound judgment during system outages or mission degradation events
Qualification
Required
Extensive hands-on experience supporting AISR transport or comparable DoD ISR systems, with demonstrated depth in SATCOM, RF signal paths, and IP networking
Prior experience as a Field Service Representative, site engineer, or similar role supporting remote, deployed, or rotational assignments
Proven ability to troubleshoot across SATCOM terminals, modems, RF components, routers, switches, and end to end transport paths
Demonstrated experience working directly with operational units and local leadership as a technical point of contact for mission critical systems
Ability to adapt quickly to new locations, configurations, and operational conditions with minimal supervision
Willingness and ability to travel and support surge or temporary duty assignments as mission needs dictate
Minimum of 5 years' experience with a Bachelor's degree, 3 years with a Master's degree, or 1 year with a PhD in a relevant technical discipline or 9 years' w/o a degree or 7 years' with AS/AA
Active TS SCI clearance required
US citizenship required
Preferred
Direct experience supporting ISR ground stations, gateway entry points, or theater level transport nodes
Familiarity with L3Harris, ViaSat, or similar ISR SATCOM modem and gateway technologies
Experience operating within a distributed field support or surge team construct
Strong working knowledge of DoD incident management and configuration tracking tools such as ServiceNow or equivalent
DoD approved IA baseline certification for ADP III or IT III
Minimum of 8 years' experience with a Bachelor's degree, 6 years with a Master's degree, or 3 years with a PhD in a relevant technical discipline
Benefits
Medical
Dental
Vision
Life
Health savings account
Short/long term disability
EAP
Parental leave
401(k)
Paid time off (PTO) for vacation
Company paid holidays
Company
Peraton
Peraton Fearlessly solving the toughest national security challenges.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Thomas Terjesen
Chief Information Officer
Recent News
Washington Technology
2026-01-22
2025-09-25
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