Urban Institute · 2 hours ago
Lead Engineer, Infrastructure (Technology & Data Science)
The Urban Institute (DC)
Full-time
Onsite
Mid, Senior Level
$114K/yr - $190K/yr
5+ years expThe Urban Institute is a research-to-impact institution dedicated to improving lives and strengthening communities. They are seeking a Lead Engineer, Infrastructure to provide technical expertise and administration of Urban’s infrastructure across on-premises and cloud-hosted environments, ensuring high availability and efficient service operation in support of Urban’s users.
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Responsibilities
Management and administration of Urban’s Citrix VDI environment, including troubleshooting of connectivity and performance issues; patch and update Citrix desktop environment as needed, ensuring current updates to Citrix components
Management and administration of Urban’s Amazon Web Services infrastructure, including identity and access management, server infrastructure within EC2, data management across S3 buckets, elastic load balancers (ELB), Kubernetes, etc
Management and administration of Microsoft Active Directory and Entra ID, including Group Policy and Single Sign-on (SSO) for Urban services
Management and administration of Urban’s Microsoft 365 environment, including hybrid Exchange, hybrid Intune/SCCM, and Defender for Office 365
Management and administration of Urban’s VMware ESXi environment, including optimization, storage infrastructure, server monitoring, and patching
Management and administration of Urban’s server infrastructure, including Windows and Linux instances
Management and administration of Urban’s network infrastructure and SD-WAN solution (Cato Networks)
Troubleshoot and work closely with TECH’s Digital Workplace team as needed to support end-user issues and proactively communicate across TECH for awareness and issue resolution
Troubleshoot and work closely with TECH’s Research & Web Technologies team as needed for webserver issues, hosted DNS and Web Application Firewall (WAF) services, uptime monitoring, etc
Perform root cause analysis around infrastructure issues, suggest remediation steps, and perform mitigations
Creation of technical documentation, including user guides, network and systems diagrams, best practices guidance
Participation in cross-team governance groups for implementing best practices around AWS services
Coordination and collaboration with Infrastructure & Security team regarding vendor management, licensing, and budgeting
Other infrastructure-related tasks as needed in support of the team
Qualification
Required
A minimum of five years of technical experience managing and implementing network and systems infrastructure, both on-prem and cloud-hosted, which may include a Bachelor or Master's Degree in Computer Science, Information Systems, or a related field, or equivalent professional and academic experience
Experience administering and implementing remote access services through Citrix Cloud, including SSO, profile management, delivery groups, and permissions
Prior experience managing, administering, and implementing AWS infrastructure services, both commercial and GovCloud
Prior experience managing, administering, and implementing Active Directory, Microsoft Entra ID, and implementing SSO services
Experience administering Microsoft 365 services for device management, security, and user access (Intune, Multi-factor Authentication, Defender for Office/Business)
Proficiency with PowerShell scripting for administering and monitoring Microsoft 365 services
Experience administering VMware ESXi or other virtualization platforms
Experience in Windows Server administration and implementation
Experience managing and administering Microsoft Configuration Manager
Knowledge of DNS, DHCP, WAF
Strong verbal and written communication skills; ability to communicate and connect with colleagues across varying degrees of technical skill
Preferred
DC-based candidates are preferred
Experience administering and monitoring network infrastructure, such as HPE/Aruba, Cisco, Juniper
Experience with non-Citrix remote access VDI services such as AWS Workspaces or Azure Virtual Desktop
Knowledge of SD-WAN services, particularly Cato Networks
Knowledge of firewalls and security concepts such as EDR/XDR programs, SIEM/SOAR platforms, and vulnerability scanning
Experience managing Cloudflare DNS and WAF services
Knowledge of cybersecurity compliance frameworks, such as NIST 800-171 or 800-53 Rev 5
Knowledge of DevOps and Continuous Improvement practices, including scripting and automation
Project management experience regarding infrastructure and security deployments
Certifications such as AWS Solutions Architect Associate/Professional, Microsoft Azure Administrator, VMware VCP, Google Cloud Engineer, CompTIA Security+
Benefits
Generous paid time off, including nine federal holidays
Medical (including prescription)
Dental and vision insurance
Transit benefits
403(b) retirement plan participation immediately after you’re hired and a generous employer contribution after six months of service and 500 hours, with immediate vesting
Access to a health advocate
Personal finance coaching
Employee Assistance Program
Educational assistance for undergraduate and graduate degree programs
Company
Urban Institute
Urban Institute is a nonprofit dedicated to elevating the debate on social and economic policy.
501-1000 employees
H1B Sponsorship
Urban Institute has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (7)
2023 (4)
2022 (13)
2021 (3)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$2.38MKey Investors
American Student AssistanceFoundation for Opioid Response EffortsTipping Point Fund
2025-10-28Grant· $0.25M
2025-06-11Grant· $0.25M
2021-12-14Grant
Leadership Team
Laurie Goodman
Institute Fellow
Recent News
NH Business Review
2025-11-12
Company data provided by crunchbase