Hilton Anatole · 2 days ago
Overnight Front Office Manager - Hilton Anatole
Dallas, TX
Full-time
Onsite
Mid, Senior Level
2+ years expHilton Anatole is hiring an Overnight Front Office Manager to join their exceptional Team! In this role, you will oversee Front Office operations, ensuring outstanding guest service and financial profitability, while managing team performance and compliance with company standards.
Hospitality
Responsibilities
Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
Ensure compliance with Company standards
Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns
Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
Complete audit procedures, as needed
Recruit, interview and train team members
Qualification
Required
At least 2 years Front Office leadership experience
Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
Ensure compliance with Company standards
Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns
Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
Complete audit procedures, as needed
Recruit, interview and train team members
Demonstration of the Values: Hospitality, Integrity, Leadership, Teamwork, Ownership, Now
Demonstration of the following key attributes: Quality, Productivity, Dependability, Customer Focus, Adaptability
Company
Hilton Anatole
Set near the heart of Downtown Dallas, Texas, the Hilton Anatole, is just minutes from the arts and entertainment districts of the West End, Deep Ellum, Bishop Arts and Trinity Grove.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase