The Cigna Group · 5 hours ago
Enrollment/Billing Senior Representative
United States
Contract
Remote
Mid, Senior Level
$18/hr - $20/hr
2+ years expThe Cigna Group is seeking an Enrollment/Billing Senior Representative for a temporary assignment. The role involves managing B2B customer accounts, ensuring timely collection of receivables, and resolving payment discrepancies while contributing to process improvement initiatives.
CommercialHealth CareHospitalInsuranceMedical
No H1B
Responsibilities
Manage a portfolio of B2B customer accounts to ensure timely collection of receivables
Proactively contact business clients via phone, email, and customer portals to resolve past-due balances
Research and resolve payment discrepancies, short-pays, and disputes in coordination with internal teams (Sales, Customer Service, Billing, Cash, etc.)
Monitor aging reports and prioritize collection efforts based on risk, balance, and payment trends
Maintain accurate collection notes, status updates, and documentation in the ERP system
Escalate high-risk accounts or unresolved issues to leadership in a timely manner
Contribute to continuous process improvement initiatives for the collections workflow
Schedule and lead customer-facing WebEx meetings to review aging, payment trends, and open issues
Send out account statements in Excel format on a regular basis and support customer inquiries related to those statements
Qualification
Required
2+ years of experience in B2B collections or accounts receivable; industry experience in specialty distribution, healthcare or pharmaceuticals strongly preferred
Proficient in Microsoft Excel, including preparing and formatting customer-facing statements (VLOOKUPs, pivot tables a plus)
Comfortable leading virtual meetings with customer and internal teams
Working knowledge of SAP
Excellent communication and negotiation skills, with professional and customer-focused demeanor
Ability to work independently, manage multiple priorities, and meet deadlines
High attention to detail and problem-solving skills
High School Diploma or equivalent
Preferred
Associate's Degree in related field
Bachelor's degree or 5 to 7 years of equivalent work experience
Benefits
Medical
Dental
Vision
401K (provided minimum eligibility hours are met)
Company
The Cigna Group
The Cigna Group is a healthcare firm that focuses on providing hospital services and innovative solutions for better health.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
David Cordani
Chairman and Chief Executive Officer
Michele Berg
CEO Communications
Recent News
2026-01-25
2026-01-06
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