Dartmouth Health · 1 day ago
Office Coordinator
New London, NH
Full-time
Onsite
Entry Level
1+ years expDartmouth Health is seeking an Office Coordinator to provide customer service and clerical support for their practice. The role involves greeting and scheduling patients, managing phone inquiries, and ensuring efficient patient flow while maintaining accurate records and assisting with insurance processes.
Health CareHospitalMedical
Responsibilities
Answers the phone taking clear messages, transcribing them into patient's charts, and routing the encounter to the proper team member
Provides assistance, guidance, and direction to all visitors and callers
Schedules and cancels appointments for patients, following practice protocol
Maintains the schedule in such a way that allows efficient and effective use of clinical staff availability while allowing the greatest patient access to care
Schedules new evaluations while considering the availability of follow-up care appointments
Maintain and utilizes wait lists to properly identify and schedule patients who are seeking clinical appointments at alternate times than originally scheduled
Updates patient demographic and insurance information when appropriate, directing patient to Central Registration for more complex changes
Answers routine billing questions, seeking assistance as necessary, in order to address all inquiries in an accurate and timely manner
Ensures payments at time of service, as appropriate, and issues receipts, maintains a balanced cash drawer with deposits turned in daily
Maintains the knowledge and skills to accurately verify patient's insurance information
Completes insurance pre-certification and documents appropriately in EPIC when necessary
Maintains the knowledge and skills to complete accurate insurance authorizations for initial evaluations and/or follow-up visits as required for third party insurance carriers
Acts as a liaison between patient and provider to ensure specialty referrals reach the correct specialty trained clinical staff member. Communicates with families, patients, and ancillary services with professional courtesy and accuracy
Types meeting minutes and creates forms, as requested
Works as part of the office team to ensure maintenance of patient records
Performs other related clerical duties as assigned
Ensures patients receive appropriate informational paperwork as requested by the provider. Ensures patients are given appropriate questionnaires and/or other paperwork as directed by provider
Ensures smooth patient flow by notifying the appropriate care provider of patient arrival through arriving the patient in the scheduling system in a timely manner
Assists in the orientation of new staff
Attends mandatory and continuing education classes, as appropriate
Attends office staff meetings
Performs ordering of clinical and clerical supplies through the appropriate electronic systems
Initiates work order requests for issues relating to facility maintenance
Initiates requests for Information System issues through the DHSM system
Trouble shoots computer and telephone problems
Will maintain the ability and skills to occasionally cross-cover office support in alternate clinical locations as needed for planned and/or unplanned staff time off
Assists with maintaining planned clinical equipment cleaning and mandated temperature check logs
Completes NLH orientation programs, to include orientation checklist, competency skill checklists, and mandatory education/certification programs. Submits documentation to HR for permanent file
Completes EPIC Training
Enhances professional growth through participation in educational programs and workshops
Maintains professional competence through mandatory licensure and certification programs
Serves on project teams/task forces as requested
Qualification
Required
High School diploma or equivalent
One year experience as a receptionist, preferably in a medical office setting
(BLS) Basic Life Support within 30 days
Company
Dartmouth Health
Dartmouth Health is a highly integrated, cohesive healthcare system grounded in outstanding medical expertise.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
K
Kenneth J. Kelliher
Vice President, Supply Chain Division
Recent News
2025-10-22
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