Combined, a Chubb Benefits Company · 4 hours ago
Sr. Business Operations Production Support Manager
Chicago, IL
Full-time
Onsite
Senior Level
7+ years expCombined Insurance Company of America is a leading provider of supplemental insurance products in North America. The Sr. Business Operations Production Support Manager is responsible for overseeing the contract fulfillment production support team, improving business functions, and ensuring operational efficiency while collaborating with cross-functional teams.
Insurance
Responsibilities
Lead and manage the Contract Fulfillment production support team to ensure timely resolution of incidents and delivery of initiatives
Serve as the primary point of contact for escalations related to contract production issues
Coordinate with IT, development, and business teams to resolve complex issues and implement long-term solutions
Develop and maintain production support processes, documentation, and best practices
Analyze incident trends and drive process improvements to reduce recurring issues
Oversee and manage daily business tasks and operational processes to ensure efficiency and effectiveness, including contract generation
Analyze business processes and identify areas for improvement
Lead and mentor operations staff, fostering a culture of high performance
Coordinate with HR, Finance, IT, and other departments to ensure seamless operations
Support strategic planning and execution of business product initiatives
Ensure compliance with company policies, industry regulations, and legal requirements
Demonstrate knowledge operations processes and technology platforms
Support miscellaneous administrative processes as needed such as user administration and issue resolution
Maintain positive working relationships with related departments and resolve customer issues using judgment in escalating issues as appropriate
Qualification
Required
Proven experience in an operations management role
Insurance contract knowledge required
Strong analytical and problem-solving skills, with the ability to understand complex business processes and develop practical solutions
Strong leadership skills, with the ability to motivate and inspire a team and drive results
Excellent interpersonal and communication skills both verbal and written, good presence, strong team player, encouraging, diplomatic and flexible with the ability to listen well, be persistent and patient in endeavoring to fully understand customer needs
Ability to work independently and make good decisions consistent with divisional objectives and handle conflict with minimal oversight
Demonstrated ability to manage multiple projects simultaneously, prioritize tasks, and meet strict deadlines
Strong attention to detail and ability to work in a fast-paced, dynamic environment
7+ years of insurance industry knowledge and experience in contracts, implementation, account management and project management
Bachelor's degree or equivalent experience required
Preferred
Minimum of 5 years of experience successfully managing people projects and/or stakeholders strongly preferred
Voluntary/Worksite/Group marketplace knowledge preferred
Benefits
Health insurance
Dental insurance
Tuition reimbursement
A company-match 401(k) plan
Disability insurance
Life insurance
Employee referral bonuses
Company
Combined, a Chubb Benefits Company
Combined, a Chubb Benefits company, is a leading provider of supplemental accident, health and life insurance products in North America.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Rich Williams
President
Recent News
MarketsandMarkets Research Pvt. Ltd.
2025-10-13
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