East Bay SPCA · 5 hours ago
Client Service Representative
Theodore B. Travers Family Veterinary Clinic - Oakland, CA 94621
Full-time
Onsite
Entry Level
$23/hr - $25/hr
2+ years expEast Bay SPCA (EBSPCA) is a 501(c)3 non-profit committed to the welfare of dogs and cats in Alameda and Contra Costa Counties. The Client Service Representative is the primary contact for veterinary clients, providing excellent customer service and support to both clients and team members while assisting in the success of EBSPCA's mission to support the human-animal bond.
Non Profit
Responsibilities
Acknowledge and greet all clients in a professional and timely fashion
Maintain flow of clinic ensuring clients needs are being tended to
Properly and accurately prepare all client records
Accurately prepare invoices for clients in the clinic
Handle all financial transactions and reconcile client files as needed
Answer telephone calls promptly and professionally
Correspond via email promptly and professionally
Schedule all clinic appointments
Make appointment reminders and follow-up calls
Obtain the files for all appointments scheduled for the next day and make them available to the veterinarian for review
Maintain a well-organized, clean, and well stocked reception and office area
Clean and maintain the front lobby area(s)
Educate the clients on general animal care and welfare within the scope of EBSPCA’s training and as approved by the veterinarian and veterinarian staff
Process all forms and other paperwork required for intake, discharge and completion of medical records
Prepare prescription labels
Reconcile the financial transactions to submit each day
Enter client/patient data into the computer and perform other related computer functions, as needed
Provide general office support such as typing, filing, sorting material, preparing forms
Assist with vaccine clinics, including practicing safe animal restraint
Transport animals between Baldwin and Hegenberger locations
Perform other duties as requested
Perform any other tasks as assigned
Qualification
Required
High School Diploma or Equivalent
Minimum two years of experience in a customer service role
Must be able to safely lift 25 pounds without accommodation
Basic math and writing skills, including the ability to use grammatically correct English and accurate cash reporting
Competent use of Windows-based software, including word processing, basic spreadsheet, email, and web search, to effectively use the practice management software program
Treats all animals humanely, with compassion and concern, both on and off the job, and transmits these values to others
Pre-employment background check and drug screening required
Reliable personal transportation, and a valid CA driver's license to travel between clinic locations required
Preferred
Veterinary or animal field experience preferred
Ezyvet experience preferred
Multilingual fluency preferred
Proven organizational skills and demonstration of excellent written and verbal communication skills with diverse communities
Benefits
Medical and dental benefits are fully covered
401(K) Retirement Plan featuring a 3% company contribution
Life insurance
Short-term and long-term disability insurance
Employee Assistance Program
Generous paid time off
120 hours per year, increasing to 160 hours after 5 years, and 200 hours after 10 years
8 paid holiday hours annually
An additional personal holiday after one year
Pets at Work Program
Waived pet adoption fees
Discounted veterinary care
Behavior and training classes
$75/month public transit/vanpool commuter reimbursement
Various industry discounts, including Pet Food Express
Company
East Bay SPCA
East Bay SPCA is a nonprofit organization committed to the welfare of cats and dogs in the communities.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$0.01M2022-11-02Grant· $0.01M
Recent News
Maddie's Fund
2023-11-22
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