Marbach tool & equipment Inc. · 7 hours ago
Technical Customer Service Representative
Charlotte, NC
Full-time
Onsite
New Grad, Entry LevelMarbach America is looking for a Technical Customer Service Representative who possesses a strong technical understanding. The role involves interacting with customers to provide information, handle inquiries and complaints, and perform administrative duties for the Plant Manager.
Packaging & Containers
Responsibilities
Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services
Treat all Marbach information and customer information in a confidential manner
Perform administrative duties for the Plant Manager and the company
All aspects of order entry, quoting, and customer ordering
Maintain purchase order records and verify price quoted against the amount billed
Set-up and maintain job, vendor, and customer files in Oxiaon (similar to SAP) and Excel
Assist with special projects and other duties assigned by the Plant Manager
Interact with customers to provide information in response to inquiries about products and services along with handling/resolving customer issues
Deal directly with customers either by telephone, electronically or face to face
Respond promptly to customer inquiries
Obtain and evaluate all relevant information to handle inquiries and complaints
Perform customer verification
Direct requests and unresolved issues to the designated resources
Manage customers' accounts
Keep records of customer interactions and transactions
Record details of inquiries, comments and complaints
Record details of actions taken
Communicate and coordinate with internal departments
Follow up on customer interactions
Follow-up on open quotes and specialty projects
Use of MI-5 CAD/CAM software to review customer supplied information
Use of Oxaion to enter orders, quotes, scheduling, planning and processing of all information relevant to customer, material, & supplier management
Develop and maintain good working relationships with Marbach customers
Ability to handle varied functions in a quick, accurate manner while being able to cope with constant interruptions
Ability to travel to Charlotte, NC for training and planned travel to customer sites
Qualification
Required
Very strong technical understanding
Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services
Treat all Marbach information and customer information in a confidential manner
Perform administrative duties for the Plant Manager and the company
All aspects of order entry, quoting, and customer ordering
Maintain purchase order records and verify price quoted against the amount billed
Set-up and maintain job, vendor, and customer files in Oxiaon (similar to SAP) and Excel
Assist with special projects and other duties assigned by the Plant Manager
Interact with customers to provide information in response to inquiries about products and services along with handling/resolving customer issues
Deal directly with customers either by telephone, electronically or face to face
Respond promptly to customer inquiries
Obtain and evaluate all relevant information to handle inquiries and complaints
Perform customer verification
Direct requests and unresolved issues to the designated resources
Manage customers' accounts
Keep records of customer interactions and transactions
Record details of inquiries, comments and complaints
Record details of actions taken
Communicate and coordinate with internal departments
Follow up on customer interactions
Follow-up on open quotes and specialty projects
Use of MI-5 CAD/CAM software to review customer supplied information
Use of Oxaion to enter orders, quotes, scheduling, planning and processing of all information relevant to customer, material, & supplier management
Develop and maintain good working relationships with Marbach customers
Ability to handle varied functions in a quick, accurate manner while being able to cope with constant interruptions
Ability to travel to Charlotte, NC for training and planned travel to customer sites
Use of Microsoft Office (Word, Excel, PowerPoint)
Interpersonal skills
Communication skills - verbal and written
Listening skills
Strong problem analysis and problem-solving skills
Attention to detail and accuracy
Strong organizational skills
Accurate typist with good command of the English language
Adaptability
Benefits
Health, dental and vision insurance
STD
LTD
Life insurance
401K plan matching 3%-4% after one year with the company
Company
Marbach tool & equipment Inc.
Imprint https://www.marbach.com/de/daten/impressum legal Terms: https://www.marbach.com/en/daten/legal-terms PACKAGING. PERFORMANCE. YOU.
Founded in 1923
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Phil Driskill
COO
Company data provided by crunchbase