Kforce Inc · 12 hours ago
Desktop Support Technician
New Galilee, PA
Contract
Onsite
Mid Level
$44/hr - $48/hr
3+ years expKforce Inc is working with a client seeking a Desktop Support Technician to deliver hands-on and remote Tier 1-2 technical support in a Microsoft 365-first environment. The role involves providing end user support, managing Microsoft 365 applications, and ensuring effective workstation lifecycle and hardware support.
ConsultingEmploymentFinancial ServicesHuman ResourcesStaffing Agency
Responsibilities
Provide Tier 1-2 end user support in person, by phone, and remotely; Manage, prioritize, document, and escalate tickets while delivering professional, customer-focused service
Support Microsoft 365 applications including Outlook/Exchange Online, SharePoint/OneDrive, and Microsoft Teams, addressing authentication, connectivity, sync, permissions, and client/device issues; Assist with file access and the ongoing M365 transformation
Provision, configure, and deploy Windows devices using Intune and Windows Autopilot, including enrollment, policies, application deployment, Autopilot registration, troubleshooting provisioning or installation issues, and iOS device support
Support user authentication and access including Windows Hello for Business, MFA issues, and basic account troubleshooting while adhering to escalation paths and security boundaries
Perform workstation lifecycle support including hardware setup, break/fix troubleshooting, repair coordination, inventory tracking, lifecycle planning, replacements, and asset movements
Create and maintain knowledge base articles and standardized documentation to promote consistency and reduce ticket volume
Provide occasional jobsite and field office support including network, peripheral, conference room/AV troubleshooting, and equipment transport
Qualification
Required
Associate's degree or higher in an IT-related field (or equivalent work experience)
3-5 years of experience in desktop support, help desk, or End User Computing (EUC) roles
Working knowledge of Microsoft 365 (especially Outlook/Exchange Online and SharePoint/OneDrive), Microsoft Intune device enrollment, configuration, and application deployment basics, and Windows Autopilot provisioning concepts and troubleshooting
Strong troubleshooting skills with Windows 10/11, Microsoft 365 applications, and common endpoint hardware including laptops, docks, monitors, and printers
Excellent customer service, communication, and documentation skills
Ability to manage multiple tickets and tasks with strong follow-through in a dynamic environment
Preferred
Industry-related certifications preferred, such as CompTIA A+, Network+, Microsoft certifications, or similar
Benefits
Medical/dental/vision insurance
HSA
FSA
401(k)
Life, disability & ADD insurance
Company
Kforce Inc
Kforce is a solutions firm specializing in technology, finance and accounting, and professional staffing services.
1001-5000 employees
H1B Sponsorship
Kforce Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (792)
2024 (667)
2023 (734)
2022 (843)
2021 (1197)
2020 (858)
Funding
Current Stage
Public CompanyTotal Funding
unknown2024-05-20IPO
2014-06-08Acquired
Leadership Team
Aaron Travis
Digital Experience Delivery Director | Kforce Consulting Solutions
Recent News
2026-02-03
2025-11-19
2025-11-07
Company data provided by crunchbase