Irby Utilities · 2 days ago
Credit Analyst
Jackson, MS
Full-time
Onsite
Entry, Mid Level
3+ years expIrby Utilities is one of the largest utility distribution organizations in America, dedicated to providing dynamic solutions in utility services. The Credit Analyst role involves managing Large Alliance customer accounts, ensuring compliance, and facilitating accurate payment processes while collaborating with internal teams.
Utilities
Responsibilities
Support the administration of Large Alliance customer accounts, including contract tracking, documentation, and compliance monitoring
Participate in recurring account reviews to ensure customers are operating within approved contractual parameters
Perform daily reconciliation of Large Alliance accounts, including:
Collection of past-due balances in accordance with company credit policy
Research and resolution of discrepancies related to pricing, quantities, freight, and billing errors
Management of receiving disputes, including proof of delivery and estimated delivery documentation
Resolution of unapplied or unreconciled customer payments
Enter, update, and maintain customer data within customer portals to support accurate and timely payment processing
Resolve open credit balances associated with unclaimed property audit
Assist with customer contract audits and provide supporting documentation as required
Collaborate with internal teams to support EDI processes, web-based platforms, and loaded pricing structures
Support customer account and job setup activities, including:
Understanding customer maintenance configurations and system parameters
Ensuring required documentation is received to support job account requests and protect lien and bond rights
Provide sales tax support in daily operations, including:
Applying knowledge of state and local sales tax laws
Investigating taxability and exemption issues raised by customers or internal teams
Responding to tax-related correspondence and conducting research as needed
Updating customer sales tax profiles and imaging taxable and non-taxable documentation for audit retention
Processing tax adjustments and corrections on customer invoices
Responding to internal and external requests for tax exemption certificates
May be required to perform other related duties as assigned by management. Management reserves the right to modify, add, or remove responsibilities as business needs evolve
Qualification
Required
Excellent written and verbal communication skills
Strong customer service orientation
Proficiency in Microsoft Word and Excel
Strong attention to detail and organizational skills
Ability to work independently and collaboratively in a team environment
Preferred
Associate or bachelor's degree in finance, Accounting, Business, or a related field or three to five years related experience and/or training; or equivalent combination of education and experience
Working knowledge of state and local sales tax laws
Prior experience in credit, accounts receivable, contract administration, or utility customers
Benefits
401K Plan
Competitive Medical Plans (medical, dental, and vision)
Paid Time Off
Paid Company Holidays
Floating Holiday
On Demand Pay
Flexible Spending Accounts (Health and Dependent Care)
Employee Assistance Program
Tuition Reimbursement
Employee Discounts
Long-term and Short-term Disability
Life Insurance
Company
Irby Utilities
2026 is Irby’s 100th year as a leader in utility fulfillment and solutions.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase