Helion Technologies · 2 days ago
Client Technology Manager
Headquarters - Baltimore, MD 21211
Full-time
Hybrid
Senior Level
5+ years expHelion Technologies is the nation’s largest and fastest-growing IT Managed Services Provider dedicated exclusively to the automotive, heavy-truck, and RV dealership industry. The Client Technology Manager is responsible for developing and maintaining customer relationships, overseeing technical issue resolution, and ensuring clients' technology remains state of the art.
AutomotiveInformation Technology
Responsibilities
Responsible for understanding each client’s technology roadmap and security posture as it relates to the FTC GLB Safeguards Rules, and delivering the annual report to client stakeholders
Builds relationships, fosters collaboration and works as an effective business partner across Helion
Builds and sustains effective working relationships with client contacts in assigned portfolio
Presents our Decisive Competitive Edge to ensure client retention
Communicates contract decisions to Sales and Leadership teams
Serves as liaison to customers for all Helion interdepartmental interactions regarding customer’s technology projects and service issues
Contacts existing customers to discuss their needs, and to explain how these needs could be met by specific products and services
Selects the correct products or assist customers in making production selections, based on customers’ needs, product specifications, and applicable regulations
Emphasizes product features based on analyses of customers’ needs and on technical knowledge of product capabilities and limitations
Coordinates the quoting process for purchased equipment, acquire necessary approvals and ensure smooth transition of upgrades to Project Management for configuration/deployment
Collaborates with Project and Technical teams to implement additional products and services
Fosters relationships with 3rd party vendors to enhance the client experience by presenting them with their best proposal options
Conducts feature/product training on new technology and device
Qualification
Required
Bachelor's Degree
5-10 years' experience in Account Management
Experience managing portfolio of 10+ clients, ranging from 100-2,000 users
Technical knowledge of Computers and Electronic Hardware including Cisco and Dell Products
Technical knowledge of Computer Software including Microsoft Office, Excel proficiency, Exchange and O365 platforms, and Windows Operating Systems
Ability to lead product training
Ability to assess data, identify trends, and provide recommendations and solutions
Embraces change and actively supports through words and actions
Maintains stable performance and interpersonal relationships when under pressure; presents a positive disposition and productively uses time and energy under stress
Preferred
Technology Advisory/IT Sales Experience highly preferred
Benefits
Work From Home for most positions
Paid certification training materials & exam reimbursement
100% company-paid medical premiums (individual coverage) + company-funded HRA
Dental & Vision Insurance
Paid Time Off, Paid Holidays, and Paid Maternity/Paternity Leave
401(k) with company match
Company-paid Life & Long-Term Disability insurance
Supplemental life & short-term disability options
Company
Helion Technologies
Helion is the largest managed IT and cybersecurity services provider in the U.S.
Founded in 1997Lutherville Timonium, Maryland, USA
201-500 employees
H1B Sponsorship
Helion Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (2)
2022 (1)
2021 (1)
Funding
Current Stage
Growth StageLeadership Team
Erik Nachbahr
President & Founder
Company data provided by crunchbase