Transformations Care Network · 2 days ago
IT Support Specialist
United States
Full-time
Remote
Entry, Mid Level
$45K/yr - $55K/yr
2+ years expTransformations Care Network (TCN) is committed to expanding access to high-quality mental health care across the communities they serve. The IT Support Specialist plays a critical role by supporting, maintaining, and improving core technology systems, ensuring reliable and efficient technology operations for clinicians and staff in a fast-paced healthcare environment.
Health CareMental Health
Responsibilities
Administer IT systems such as, but not limited to: Office 365, VoIP phone, Internet and security systems
Support onboarding and offboarding of employees through account creation and termination
Monday – Friday Tier 2/3 technical support for business systems and infrastructure to include being online and available during all business hours, queue monitoring and response. Will work directly with end-users to trouble shoot, identify root cause of issue and resolve or coordinate resolution with third parties
Will be responsible for creating and maintaining Tier 0 (self-serve) customer support tools that include: user guides, instructions, process flows and best practices to resolve common issues
Serve as key contact and point of escalation for IT partners
Manage and support IT partners in maintaining servers, networks, systems, and software updates, including antivirus, spam filtering, firewalls, etc
Review and respond to cyber security issues/alerts from SOC/SIEM vendor and/or cyber security software
Support new acquisition and de novo clinics to ensure smooth transitions or installations of TCN technical infrastructure
Work alongside key facilities staff to ensure on-the-ground success. Some travel to individual clinics may be required
Additional duties and responsibilities as assigned by supervisor
Qualification
Required
2-3 years of organizational IT experience such as: leading and managing enterprise-wide IT projects or working in Tier 2 or Tier 3 technical support where deep knowledge and troubleshooting skills are required
Excellent technical acumen, problem-solving, customer service and communication (verbal and written) skills are required
Experience working in ticketing and/or support systems such as Zendesk, ServiceNow, or ConnectWise
Experience with vendor management and/or working directly with third-parties to coordinate resolution to technical issues
Experience supporting: Microsoft 365 including Azure and Entra, Windows 10/11, and Office 365 suite
Organizational skills and ability to handle multiple projects at once
Operational knowledge of Windows servers, workstations, Active Directory / Exchange administration
Working knowledge of network devices and configuration including VLANs, switches, firewalls, VPNs, etc
A+ certification or equivalent
Preferred
Knowledge and experience with healthcare-specific information technology is a plus
Benefits
Medical
Dental
Vision
Low-cost virtual care
Dependent and domestic partner coverage
401K
Company
Transformations Care Network
Transformations Care Network is a mental health care organization.
201-500 employees
H1B Sponsorship
Transformations Care Network has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Growth StageLeadership Team
Brian Wheelan
Chief Executive Officer
Recent News
EIN Presswire
2025-10-31
Behavioral Health Business
2025-10-01
Company data provided by crunchbase