Barracuda · 6 hours ago
Technical Support Representative
Alpharetta, GA
Full-time
Hybrid
New Grad, Entry LevelBarracuda is a leading cybersecurity company providing complete protection against complex threats. They are seeking a highly motivated Technical Support Representative to provide quality support for their networking and security products, focusing on troubleshooting customer issues through various communication mediums.
Cloud InfrastructureEnterprise SoftwareSecuritySoftware
Responsibilities
Create, revise and publish internal and public facing product solutions
Interface with customers at a high volume to solve their issues
Develop your skills in network and security products through on-going training
Document, escalate and follow through with product bugs and/or issues
Qualification
Required
Associates degree in IT, relevant training (CCNA cert/CompTIA/Cisco etc.) or equivalent experience
A customer centric focus - you always aim to make the customer happy
Strong troubleshooting/problem resolution skills
Basic networking or server experience - technical understanding of servers and networking technologies such as TCP/IP, Routing, DHCP
Ability to learn and adapt to quickly changing circumstances, direction and strategy
Experience in any of the scripting languages such as Bash, Shell, Perl, Python
Benefits
Equity, in the form of non-qualifying options
High-quality health benefits
Retirement Plan with employer match
Career-growth opportunities
Flexible Time Off and Paid Time Off benefits
Volunteer opportunities
Company
Barracuda
Barracuda is a leading global cybersecurity company providing complete protection against complex threats for all size business.
Founded in 1999
1001-5000 employees
H1B Sponsorship
Barracuda has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (6)
2023 (10)
2022 (13)
2021 (12)
2020 (9)
Funding
Current Stage
Late StageTotal Funding
$61MKey Investors
Menlo VenturesPalomar VenturesDaiwa Securities Group,NIF Ventures
2007-09-17Acquired
2005-10-17Series Unknown· $15M
2003-04-08Series C· $20M
Leadership Team
Hatem Naguib
Chief Executive Officer
Fleming Shi
Chief Technology Officer
Recent News
2024-04-24
2024-04-24
Company data provided by crunchbase