Supply Chimp · 17 hours ago
VP of Programs & Operations
United States
Full-time
Remote
Lead/Staff, Director/Executive
$170K/yr - $200K/yr
5+ years expSupply Chimp is a company that has spent nearly two decades supporting the U.S. government with critical supplies and logistics solutions. The Vice President of Programs & Operations is responsible for the performance, growth, and financial outcomes of the government supply contract portfolio, overseeing a team across various functions to ensure effective operations and customer support.
Consumer GoodsE-CommerceOffice SuppliesSales
Responsibilities
Own and be accountable for performance and economic outcomes across awarded contracts, including on-time delivery of supplies, inventory fill rates, service levels, margin trends, cost-to-serve dynamics, and scalability
Own forecasting and budgeting for the contract portfolio in partnership with Finance, including variance analysis and corrective actions when performance deviates from plan
Establish practical, repeatable approaches for contract readiness, launch, steady-state execution, optimization, and renewal
Provide performance and economic insights to inform bid strategy, pricing assumptions, renewal decisions, and investment tradeoffs
Serve as the senior escalation point and hands-on resource when needed to resolve material performance, margin, or execution issues in a lean operating environment
Own the design and evolution of the company’s logistics and fulfillment model, including procurement, inventory, drop-shipping, 3PLs, and freight consolidation and forwarding
In partnership with the VP of Business Development, identify and build the operational and logistical capabilities required to support future growth
Partner with the Technology team to improve systems, automation, and data visibility that enable better decisions and operating leverage
Translate strategy into clear priorities, KPIs, and operating rhythms
Anticipate and address operational, economic, or capacity constraints
Build and scale a robust program management function, hiring and developing the team, and establishing the operating model, processes, and rigor required to support consistent, disciplined execution and performance as contract volume and complexity increase
Define and own our vendor strategy and partnership model
Serve as the senior relationship owner and escalation point for vendors, leading engagement on performance issues, strategic alignment, capacity planning, and commercial tradeoffs
Define how customer support and sales scale with contract volume and complexity while maintaining service quality, responsiveness, and cost discipline
Act as a core member of the executive leadership team, shaping and executing the company’s strategic plan; participate in executive planning sessions and off-sites; and present to, advise, and engage directly with ownership and the Board of Advisors
Lead, coach, and develop teams and leaders across programs, vendor partnerships, sales, and customer operations
Serve as an executive point of contact for key government customers, including Contracting Officers and agency leadership, providing confident, accountable leadership on contract performance, risk management, and issue resolution
Work closely with: Business Development to ensure operational feasibility of growth plans, Finance to align forecasts, budgets, and performance reporting with operational realities and priorities, Technology to enable scalable execution, Our People team, to build high-performing and values-driven leaders and teams
Qualification
Required
5+ years of experience as a senior leader (Sr. Director, VP, SVP, COO, etc.)
Experience managing and developing high-performing, engaged leaders and teams
Accountability for both revenue and cost targets: experience as a General Manager, Program Manager, or owning a P&L
Experience in vendor management, procurement, or sourcing for physical products
Experience building and optimizing supply chains and operations in growing organizations: understanding of distribution and logistics
Pragmatic, data-driven, and collaborative approach with high ownership and sound judgment
Comfortable both setting strategy and supporting its execution
Excited about remote work and available to work during core hours of 7AM - 4PM PST
Benefits
401k with matching contributions (eligible after 90 days)
Company Sponsored Healthcare Insurance
20 Days of Paid Vacation per year
8 Paid Holidays
10 Days of Paid Sick and Personal Wellness time
Company
Supply Chimp
Supply Chimp is a Trusted State and Federal Government Contractor.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Isaac de la Fuente
Owner
Company data provided by crunchbase