The Shield Companies · 1 day ago
Service Manager - Pest Control
Bowie, MD
Full-time
Onsite
Entry, Mid Level
$50K/yr - $65K/yr
2+ years expThe Shield Companies is one of the fastest-growing pest control companies in the country, focused on delivering exceptional experiences to their customers and employees. The Service Manager will lead the team of Service Technicians, manage service routes, and ensure high-quality service delivery to customers.
Consumer Services
Responsibilities
Interview, hire, and train Service Technicians on both technical skills and customer service, ensuring they understand sales assist leads and can identify new service opportunities for the sales team
Perform field training, manage customer account audits, resolve inquiries or complaints, and review online service feedback, providing coaching to Service Technicians as needed
Collaborate with the Field Manager, Service Technicians, and sales professionals to optimize business operations, manage service routes (including special scheduling), and maintain inventory and GPS systems
Run service routes as needed, conduct daily service ticket audits, assist with incident reporting, adhere to the expense budget, and participate in weekly key manager meetings
Qualification
Required
High School Diploma or GED
2+ years of pest control experience and previous management experience preferred
Must be 21 years of age or older and possess a valid driver's license, as driving a company vehicle is an essential function of this role
Driving record must meet the company's insurance standards
Earn and maintain state-required training and pest control licensing if applicable (provided)
Benefits
Paid sick and vacation time along with 10 company-paid holidays
Comprehensive medical, dental, and vision insurance options, including a Health Savings Account (HSA)
Short-term and long-term disability coverage, plus voluntary life insurance
401(k) with a competitive match: 100% of the first 3% contributed and 50% of the next 2%
Access to the Employee Assistance Program (EAP)
Discounted pest control services for employees and their friends/family
Company
The Shield Companies
The Shield Companies include EcoShield Pest Solutions, Shield Management, and Shield Marketing.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jason Jonas, MBA, CPA
Chief Financial Officer & Chief Operating Officer
Company data provided by crunchbase