Capgemini · 7 hours ago
Senior Program Manager - QSR Industry - Commerce & Omni Channel Domain
Dallas, TX
Full-time
Onsite
Senior Level, Lead/Staff
$94K/yr - $251K/yr
12+ years expCapgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world. They are seeking an experienced Program Manager with deep expertise in the Quick Service Restaurant (QSR) industry to drive multi-workstream initiatives that improve operational efficiency and enhance customer experience.
ConsultingInformation TechnologyInsurTechIT ManagementSoftware
Responsibilities
Responsible for leading either a large contract/engagement or a definable segment of a very large and complex contract/engagement. Clients may be external or internal
Demonstrate strong capability in franchise and multi‑unit operations, with experience in site development, supervision methods, real‑estate strategy, and scalable operational standards across locations
Partner effectively with franchisees and operations teams to drive aligned adoption and sustainment
Implement digital and operational innovations aligned with modern QSR trends, including mobile ordering, automation, kitchen technology, and personalization
Translate business objectives into structured program plans tailored to QSR requirements such as speed of service, standardized workflows, and high‑volume throughput
Drive efficiency improvements across restaurant operations using proven QSR best practices such as optimized kitchen layouts, simplified menus, and streamlined workflows
Oversee implementation of digital menu boards, POS enhancements, KMS technologies, automation solutions, and analytics frameworks supporting predictive labor, inventory, and menu performance
Partner with culinary, marketing, and operations leaders to drive data‑driven menu optimization, product launches, and value engineering
Qualification
Required
12+ years of program /project management experience, specifically with extensive experience in QSR industry experience or multi‑unit restaurant operations oversight
Strong understanding of QSR fundamentals, including standardized menus, speed‑focused execution, minimal table service, and high‑volume production environments
Demonstrated success leading cross‑functional initiatives involving technology, operations, customer experience, and franchise organizations
Experience Leading modernization initiatives including ordering systems, loyalty programs, mobile channels, and self‑service experiences
Expertise in data‑driven program management, including metrics development, reporting structures, and performance analysis
Strong communication, stakeholder management, and change‑leadership skills, particularly within complex operational environments
Strong program leadership, cross‑functional collaboration skills, and hands‑on understanding of fast‑paced, high‑volume restaurant environments where speed, consistency, and scalability are essential
Preferred
Experience working with digital ordering platforms, POS systems, loyalty programs, or restaurant automation strongly preferred
Benefits
Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility
Company
Capgemini
Capgemini is a software company that provides consulting, technology, and digital transformation services.
10001+ employees
H1B Sponsorship
Capgemini has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2856)
2024 (3012)
2023 (3424)
2022 (4392)
2021 (3311)
2020 (5871)
Funding
Current Stage
Public CompanyTotal Funding
$4.72B2025-09-18Post Ipo Debt· $4.72B
1999-04-01IPO
Leadership Team
Aiman Ezzat
CEO, Capgemini Group
Anirban Bose
CEO of Americas SBU | Member of the Group Executive Board
Recent News
2026-02-05
Mexico Business
2026-02-04
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