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Albertsons Companies · 18 hours ago

GMHBC Manager

206 N GRAND AVE, GAINESVILLE, TX, 76240, US

Full-time

Onsite

Mid Level

Albertsons Companies is a leading food and drug retailer in the U.S., committed to innovation and fostering a culture of belonging. The GMHBC Manager is responsible for overseeing store operations, ensuring excellent customer service, managing inventory, and training department employees.

Food and BeverageFood DeliveryMeat and PoultryRetail

Responsibilities

Maintain an atmosphere of enthusiastic customer awareness with emphasis on fast and friendly service

Assist customers by making product suggestions

Engage in suggestive selling and other sales techniques via:

Telephone

In-store intercom announcements

One-on-one customer interaction

Answer and respond to incoming calls appropriately; resolve customer complaints and escalate to Store Director as needed

Assume responsibility for total store operations in the absence of the Store Director (see Store Director job description)

Plan General Merchandise (GM) daily operations; monitor production processes for compliance and profitability

Build GM/HBC displays; rotate and discard outdated or spoiled products; ensure cleanliness of work area and department

Implement effective promotional and seasonal displays

Follow and maintain department standards and requirements

Monitor employee productivity and evaluate overall performance

Schedule employees to ensure adequate coverage and service levels

Maintain specific knowledge of duties performed by all department employees, including opening and closing procedures

Schedule, supervise, train, and assign duties to department employees

Train employees in store policies, sales techniques, and record-keeping procedures

Identify and develop employees with high potential for advancement

Maintain working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee Handbook

Enforce proper code dating for all products within the department

Initiate personnel actions such as interviews, transfers, promotions, and disciplinary measures

Prepare sales and inventory reports; conduct physical inventory every six months

Control inventory to ensure adequate quantity, quality, and freshness; maintain levels per division directives

Stock and rotate products; order general merchandise per division directives

Supervise reclamation processing; maintain orderly and in-stock conditions in back room and all Drug Department areas

Control shrink and costs

Operate related equipment such as pallet jack, hand truck, scissors, knives, and safety cutters

Qualification

Store operations managementEmployee trainingSupervisionInventory controlCustomer service skillsSales techniquesTeam leadershipCommunication skillsProblem-solving skills

Required

Maintain an atmosphere of enthusiastic customer awareness with emphasis on fast and friendly service

Assist customers by making product suggestions

Engage in suggestive selling and other sales techniques via: Telephone, In-store intercom announcements, One-on-one customer interaction

Answer and respond to incoming calls appropriately; resolve customer complaints and escalate to Store Director as needed

Assume responsibility for total store operations in the absence of the Store Director