Marine Travelift, Inc. · 16 hours ago
Service Engineer
, WI
Full-time
Onsite
Mid LevelMarine Travelift is a growing Wisconsin manufacturer of customized boat handling systems. The Service Engineer will oversee high-quality services for customers, ensuring timely and budget-compliant service delivery while managing field service technicians.
BoatingManufacturingService Industry
Responsibilities
Provide advanced technical guidance and product support for capital equipment products (current and legacy models) to external customers, internal teams (sales, field service, operations), and partners via phone, email, remote diagnostics tools, or occasionally on-site assistance
Translate customer questions, concerns, and complaints into clear, actionable solutions
Troubleshoot and resolve complex issues involving mechanical, electrical, electronic, electromechanical, hydraulic, pneumatic, PLC/HMI controls, software interfaces, sensors, and system integration — often using remote tools to interpret error codes, schematics, and diagnostics
Handle escalated cases from lower-level support, independently develop solutions, document failures/root causes in real time, and initiate corrective/preventive actions to avoid recurrence
Translate customer questions, concerns, and complaints into clear, actionable solutions
Collaborate with customers to develop practical solutions that meet their operational needs
Support installation, commissioning, operator training, warranty processing, and failure analysis
Schedule, assign, and adjust work assignments for Field Service Technicians
Monitor service delivery to ensure work meets quality standards and customer expectations
Manage high-priority or critical customer situations, de-escalate issues, and keep stakeholders informed to meet compliance and satisfaction requirements in a timely and professional manner
Perform additional duties and responsibilities as assigned
Qualification
Required
Technical background with strong mechanical aptitude; experience combining sales and customer support is preferred
Experience in industrial/capital equipment systems: mechanical/electromechanical components, electrical controls, hydraulics/pneumatics, PLC programming basics, HMI/SCADA interfaces, remote diagnostics, and safety standards
Strong organizational skills with attention to detail and the ability to learn quickly
Excellent verbal and written communication skills to explain technical details to technical and non-technical audiences
Ability to multitask, prioritize, and manage escalations effectively
Proficiency with computers, service systems, and standard business software
Willingness to take an occasional emergency call after hours
Occasional travel for training, escalations and customer support
Strong focus on safety and following industrial regulations (OSHA)
Preferred
Experience supporting or working with heavy equipment is highly valued
Related work experience or an Associate's degree in Business or a related field is a plus
Benefits
Health, dental, vision, and life insurance plans which are available the first of the month following your date of hire with Health Saving Account (HSA) plan with employer contribution.
Paid vacation and paid holidays available on day one.
Participation in the company’s bonus incentive plan.
Eligibility in our 401K benefit plan with company match after 30 days of employment.
Job training and advancement opportunities.
Company
Marine Travelift, Inc.
Marine Travelift is the world's premier and most experienced manufacturer of boat handling equipment.
Founded in 1954
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Erich Pfeifer
President & CEO
Anna Seyfer
Executive Assistant to the CEO and President, COO
Recent News
2024-11-25
Company data provided by crunchbase