Palo Alto Networks · 12 hours ago
Worldwide Partner Program Manager, Services
United States
Full-time
Remote
Senior Level, Lead/Staff
$99K/yr - $160K/yr
10+ years expPalo Alto Networks is dedicated to protecting the digital way of life through innovative technology. The Partner Services Program Manager will provide strategic direction for global Partner Services programs, focusing on operational excellence and compliance while driving improvements and innovation within the partner ecosystem.
Agentic AICloud SecurityCyber SecurityNetwork SecuritySecurity
No H1B
Responsibilities
Establish operational excellence for Partner Services programs, including the development of consistent and well-documented processes
Demonstrate a deep understanding of data manipulation to analyze partner data quickly and accurately. Provide detailed analysis and reporting specifically focused on partner performance metrics and program compliance
Identify, develop, and implement operational processes for regional and global partner services managers worldwide, including program auditing, coaching, and training
Utilize analytical findings to identify improvement opportunities and create programs to close identified gaps in partner performance or compliance
Analyze day-to-day operations and review what can be automated for better program alignment, working with Program Operations to implement process improvements
Lead informally across the organization to challenge the status quo and develop better ways to support Partner Services Managers and our global partners
Strategically guide programs to meet changing business requirements and develop innovative enablement strategies for excellent partner interactions
Communicate effectively with partners and stakeholders to identify needs, evaluate alternative objectives, and measure success
Resolve issues in creative ways and exercise judgment in selecting methods to obtain solutions
Qualification
Required
BA/BS in computer science or equivalent (MBA a plus) or similar experience
10+ years in Program Management; 5+ years in enterprise support and service delivery preferred
Proven ability to perform rapid and accurate data manipulation; must be able to translate complex data sets into actionable insights regarding partner compliance and performance
Solid understanding of CRM, Contact Center, and Collaboration systems, alongside fundamental BI/Analytics experience
Demonstrated leadership skills in team settings and the ability to become a Trusted Advisor across multiple areas of expertise
Strong written and verbal communication, negotiating, and interpersonal skills
Ability to work in a fast-paced environment with a diverse group of people
Willing to travel worldwide (approximately 25%)
Position is US based
Preferred
5+ years in enterprise support and service delivery preferred
Deep technical Program and Project Management skills (PMP or PgMP preferred)
Benefits
Restricted stock units
Bonus
Company
Palo Alto Networks
Palo Alto Networks is a cybersecurity company that offers cybersecurity solutions for organizations.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$65MKey Investors
Icon VenturesLehman HoldingsGlobespan Capital Partners
2012-07-20IPO
2008-11-03Series C· $10M
2008-08-18Series C· $27M
Leadership Team
Helmut Reisinger
CEO EMEA
Nikesh Arora
Chairman CEO
Recent News
2026-02-06
2026-02-05
Company data provided by crunchbase