Brex · 6 hours ago
Senior Manager, Enterprise Customer Success
Seattle, WA
Full-time
Hybrid
Senior Level
$181K/yr - $226K/yr
6+ years expBrex is the AI-powered spend platform that helps companies manage their spending with integrated solutions. The Senior Manager, Enterprise Customer Success will lead a team of Customer Success Managers to drive customer adoption, retention, and expansion while ensuring a seamless customer experience.
BankingCredit CardsFinancial ServicesFinTech
Responsibilities
Hire, mentor, and develop a world-class team of Enterprise CSMs, fostering a culture of accountability, innovation, and customer-centricity
Own team-based metrics, including Net Revenue Retention (NRR), health/adoption, churn reduction, and customer engagement
Define, iterate, and scale performance measurement frameworks to ensure consistent, high-impact customer engagement
Partner with Sales, Marketing, Customer Experience, and Product teams to shape the customer journey, improve processes, and influence product direction
Champion the Voice of the Customer (VoC) by surfacing insights to drive strategic initiatives and product improvements
Develop playbooks, and associated processes to drive proactive customer success management
Lead high-level strategic initiatives while remaining hands-on with the team and key enterprise accounts
Attract, recruit, and retain top talent, fostering continuous learning and professional growth
Qualification
Required
6+ years in customer success, account management, or related roles in SaaS or fintech, with at least 3+ years leading high-performing teams
Proven experience managing teams with performance quotas tied to retention, expansion, and customer adoption metrics
Strong technical acumen, capable of engaging in technical discussions and understanding systems architecture
Experience with customer listening programs, Voice of the Customer methodologies, and driving customer-driven insights into product strategy
Track record of building and nurturing relationships with enterprise customers and internal stakeholders
Comfortable balancing strategic initiatives with tactical execution and team coaching
Passionate about enabling customers to achieve their goals and transforming the way Customer Success engages enterprise clients
Benefits
Equity and other forms of compensation may be provided as part of a total compensation package
Company
Brex
Brex is a financial service and technology company that provides business credit cards and cash management accounts.
1001-5000 employees
H1B Sponsorship
Brex has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (32)
2024 (50)
2023 (53)
2022 (65)
2021 (70)
2020 (37)
Funding
Current Stage
Late StageTotal Funding
$1.7BKey Investors
CitiGreenoaks,TCVTiger Global Management
2026-01-22Acquired
2025-01-13Debt Financing· $235M
2023-07-25Series Unknown
Leadership Team
Pedro Franceschi
Founder and CEO
James Reggio
Chief Technology Officer
Recent News
Company data provided by crunchbase